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Orders of Kerala Electricity Ombudsman  in pdf format
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P-031-2021- Mother Superior, Palakkad- Order 21-10-2021

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The premises is a self-financing institution and billing of energy charges was done under LT VIA tariff till 30-11-2007. Afterwards the tariff category of the self-financing institution was changed to LT VIIA tariff category and in continuation the subject went to litigation. The appellant was given a short assessment bill for Rs.23,764/- dated 12-10-2020 and hence, the appellant filed a petition in CGRF, Northern Region and as per the order of the Forum, the respondent issued revised bill for Rs.20,159/- on 22-04-2021. Also, the Forum found the respondent’s action based on the direction of the Secretary, KSEB Ltd. vide dated 29-02-2020 is in order. The appellant filed this appeal petition before this Authority. For the reasons detailed above, the appeal petition No: P031/2021 filed by the appellant stands dismissed. The order No. 130/2020-21 dated 26-03-2021 of CGRF, Northern Region, Kozhikode is upheld.
P-036-2021- Smt. Valsamma George, Thrissur- Order 08-10-2021

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The appellant was issued with the regular bimonthly bill for Rs.26,188/- on 22-10-2020 for an energy consumption of 2977 units. Since the appellant had doubt in the recorded consumption, the meter was sent to TMR Division, Angamaly, a meter testing unit of KSEB Ltd. In the testing it was found that the reason for the exorbitant consumption is earth leakage. The appellant filed a petition in CGRF, Central Region vide OP No. 91/2020-21 and the Forum in its order dated 24-04-2021, dismissed the petition due to lack of merits and the installment facility allowed. The appellant filed this Appeal Petition before this Authority. The energy meter in the premises of the appellant was tested and found good and its errors are within the limits. The “earth load” in the premises was proved with scientific data received from the energy meter and which is within the premises. The quantum of energy recorded in the meter is not consumed by the appellant, but supplied by the Licensee. From the scientific data of the meter, it is seen that the defect started after the reading date 25-08-2020 and detected in the next reading date 22-10-2020. As such, the appellant is liable to remit the bill issued on 22-10-2020. The respondent is directed to prepare a revised bill after deducting the remittance made by the appellant and issue the bill for the balance amount granting two monthly instalments. No interest or surcharge shall be realized from the appellant for the period of petition for orders before the CGRF, Central Region and for the period of appeal petition before this Authority and the due date of the first instalment fixed by the respondent. Since the case is related with leakage of electricity, it is also directed the respondent to exempt the appellant from paying the interest or surcharge for the second instalment also, if the amount is remitted within the due date fixed by the respondent. The appeal petition filed by the appellant is disposed of as above and the decision of CGRF, Central Region in OP No. 91/2020-21 dated 24-04-2021 is modified to this extent.
P-030-2021-Sri. K.R. Bhoodesh, TVM- Order 08-10-2021

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The electricity bills issued to the appellant for the month of August 2020 and September 2020 are under dispute since the appellant suspected the bills are not in order and against the rules. The appellant approached CGRF, Southern Region with a petition on the subject and the Forum in its order closed the petition directing the respondent “to furnish any further details regarding the bills issued to the petitioner as and when required, without any lapse”. The appellant filed this appeal petition before this Authority. The electricity bill dated 21-08-2020 for Rs.53,886/-, two bills for Rs.2.40.676/- and Rs.5,61,273/- dated 18-09-2020 and the bill dated 23-10-2020 for Rs.1,32,209/- are quashed. The respondent shall revise the monthly bills issued on 21-08-2020, 18-09-2020 and 23-10-2020 for the months 08/2020, 09/2020 and 10/2020 on the basis of the average of the monthly energy consumption recorded in the meter from 02-11-2020 to 01-02-2021. The maximum demand to be taken for the billing of demand charge shall be 83 kVA for 08/2020, 82 kVA for 09/2020 and 95 kVA for 10/2020. The respondent shall revise the bills for 08/2020, 09/2020 and 10/2020 as above and issue to the appellant within 15 days from the date of order. No surcharge or interest shall be realized in the petition pending period in CGRF, the appeal petition pending before this Authority and the due date fixed by the respondent for the revised bill. The appeal petition filed by the appellant is found having merits and is allowed to this extent. The order of CGRF, Southern Region in OP No. 104/2020 dated 20-03-2021 is set aside.
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