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Orders of Kerala Electricity Ombudsman  in pdf format
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P-032-2021- Sri. Joseph Mathai, Alappuzha- Order 28-09-2021

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The grievance of the appellant is regarding shifting of a High Tension (HT) line passing over the property of the appellant. The appellant requested the Officers of the Licensee, KSEB Ltd., for the shifting of the line, but finally approached CGRF, Central Region and Forum in its order issued the following :- “(1) The respondent shall furnish the detailed cost for shifting the line as suggested by the petitioner along with details of consents required for the line shifting. On satisfying these demands by the petitioner, the respondent shall arrange the shifting work immediately.” The appellant filed the appeal petition before this Authority. The 11 kV overhead single circuit line passing through the road side and in front of the house of the appellant is not a service connection line, but the line is intended to supply power to various number of consumers. This Authority suggested three proposals for deviating a portion of 11 kV line from the property of the appellant: - (1) The respondent shall look into the possibility of some modifications on the electric poles situated on either side of the disputed portion of the line (Pole No. K/KE/133 and K/KE/134) or inserting an electric pole along the line without creating inconvenience to the appellant or to the road users. If it is feasible, the entire expense for the work as above including material cost and labour charge shall be met by the Licensee. (2) The respondent shall look into the feasibility of converting the Low Tension (LT) line from K/KE/132 to ‘C1’ in the Northern side of the road to 11 kV by shifting the 11 kV electric pole K/KE/133 in the location ‘C’ in the Southern side of the road to ‘C1’ or a convenient location on the Northern side of the road and constructing 11 kV overhead single circuit line from ‘C1’ to pole No: K/KE/134 situated in the location ‘B’ on the Southern side of the road. In brief, the new route of the 11 kV line will be ‘A-B-C1-D’, as per the sketch submitted by the respondent. The appellant shall remit the cost of additional materials required, if any, and the labour charge for the rerouting of the 11 kV line, if the shifting is technically feasible. (3) The respondent shall also look into the technical feasibility of shifting the entire portion of the 11 kV line position ‘A-B-C-D’, in front of the appellant to ‘A-B1-C1-D’ to the Northern side of the road. The appellant shall meet the entire cost of shifting the line towards material, labour etc., if the above proposal is technically feasible. The respondent shall select a technically feasible proposal from the above and intimate the appellant within 30 days from the date of order. The order of CGRF, Central Region in OP No: 81/2020-21 dated 30-03-2021 is modified to this extent.
P-028-2021- Sri. Jamsheer. A, Kannur- Order 17-09-2021

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The appellant remitted Rs.1,41,894/- towards “other charges” specified in the regular monthly bills from 01-11-2018 to 02-11-2020. As per respondent “other charges” mentioned in bills are low power factor penalty. Since no action was taken by the Officers of KSEB Ltd., the appellant filed petition in CGRF, Northern Region, and the Forum in its order dated 02-03-2021 rejected the request of the appellant. The appellant filed this appeal petition before this Authority. There are lapses on the part of appellant in maintaining the rated values of capacitors to avoid power factor disincentives and lapses on the part of respondent to intimate the subject of low power factor to the appellant as per rules. As such, it is decided to refund the power factor penalty realized from the appellant for 12 months from 11/2019 to 11/2020, by limiting the period of refund requested by the appellant. The respondent shall refund the amount realized under “other charges” or “power factor penalty” from the appellant from 11/2019 to 11/2020 within 45 days from the date of order or adjust in the future bills. The Appeal Petition filed by the appellant is allowed to this extent and the petition stands disposed of accordingly. The order of Consumer Grievance Redressal Forum, Northern Region, Kozhikode vide No.126/2020-21 dated 02-03-2021 is set aside.
P-029-2021- Sri. Anilkumar R. Pillai, Thiruvalla- Order 06-09-2021

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The major problem of the appellant is frequent interruption of power supply and thereby major damages occurred to the lifts, escalators, kitchen equipments, sound system of theatres, cameras etc. The interruptions are for one minute to five minutes continuously. Sometimes supply will come from different feeders and motors are running in reverse direction. Every month the diesel consumption for generators is 450 litres and for the month of March 2021, consumption of diesel was 1200 litres. The request of the appellant is to solve the above mentioned problems. The premises of the appellant having a number of services connections and which are being fed from ‘Niranam 11 kV feeder’ from Substation, Kadapra. It is a fact that the said feeder is passing through thick vegetation and therefore be chances of interruptions, especially during summer rains and during monsoon are comparatively higher. The appellant filed a petition in CGRF, Southern Region, and the Forum in its order dated 06-03-2021, issued the following direction to the respondent: - “The respondent is directed to complete the construction work of the new HT ABC 11kV feeder and commission the same within 2 months from the date of receipt of orders”. The appellant filed the appeal petition before this Authority. Later, the appellant is satisfied with the action of the respondent in avoiding frequent interruption of power supply by energising the 11 kV line constructed, using Aerial Bunched Cable (ABC) from ‘Kadapra Substation’ to ‘Pannai’ and for the speedy work, CGRF, Southern Region had issued direction in OP No. 103/2020 dated 06-03-2021. The respondent is directed to initiate suitable actions to avoid reversal of rotation of electric motors in the premises of the appellant while back-feeding the said area from other 11 kV feeders at an early date.
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