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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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P-001-2023- Smt. Ciji Jiji, Mannarkkad, Palakkad-Order 17-02-23

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The appellant availed connection on 24-04-2019 with the connected load is 98.437 kW and the contract demand is 80 kVA under the tariff LT 7C. The connection was disconnected on 15-04-2021 due to the default in payment and the notice is served for dismantling. The consumer approached to the Consumer Grievance Redressal Forum (CGRF), Northern Region, Kozhikode and CGRF (NR) issued order dated 02-12-2022, stating that the respondent can realize the outstanding from the petitioner including the fixed charges after disconnection up to 180 days from the date of disconnection and also respondent is directed to give instalments for the arrear payments as per the request of the appellant. The appellant filed appeal petition before this Authority and following decision is taken: 1. The appellant is liable to pay the arrear outstanding including the fixed charge after disconnection up to 180 days from the date of disconnection. 2. The Licensee shall give instalment facility at least 12 monthly instalments for paying the outstanding amount. 3. The request of the appellant for utilizing the existing transformer for the future connection to the new theatre may please be considered favourably by the Licensee. 4. The Licensee shall not charge surcharge during the lockdown and the period of which concession is offered.
P-097-2022-Smt. Beenakumari, Alappuzha-Order 14-02-23

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1) Uphold the decision of CGRF-CR. 2) Officials of the Licensee has to verify the possibility of arranging temporarily tying the service wire, so as to construct the dwelling house of the appellant.
P-096-2022-P.S. Janardhhanan, TVM-Order 10-02-23

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The appellant requested the Licensee to shift the stay-wire of the Pole VK/VM-57/10/1 for making a gate for the entry of the vehicle inside his property. The site inspection was conducted by the Assistant Engineer and found that it is not feasible to shift the pole due to the objection made by the neighbours. When this post is shifted to other side of the road as suggested by the appellant, the stay wires are to be installed in the property of neighbours for which they are objecting. The appellant filed the petition to the CGRF (SR) and as per the direction of CGRF (SR), the respondent visited the site and two proposals submitted; one with an A type pole and other by installing a fly-stay for the existing pole. The estimate for the first proposal was Rs.55,025/- and that of second was Rs.11,263/-. Consumer Grievance Redressal Forum ordered vide order dated 08-12-2022 that as the shifting of the post to other side of the road is objected by the neighbours, the appellant can approach ADM for a decision. The appellant filed the appeal petition to this Authority and following decision was taken: 1. The appellant may select one of the feasible option and Licensee shall execute the shifting as a deposit work meeting the expenses by the appellant.
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