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Category: Orders
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Orders of Kerala Electricity Ombudsman  in pdf format
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P/015/2020 Sri. K.M. Mathew, Pathanamthitta

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The appellant is a domestic consumer under Electrical Section, Thiruvalla bearing consumer number 11139. The appellant was aggrieved by the bill issued in 05/2019 amounting Rs. 19,524/- for the consumption recorded as 1396 units and lodged a complaint before the Section authorities disputing the accuracy of the respective energy meter at the premises. The disputed energy meter was replaced for testing and test report shows that the disputed meter was faulty. So, the disputed bimonthly bill for Rs. 19,524/- was revised based on the average consumption after replacement of the meter as 817 units bimonthly. The appellant’s grievance in this petition is that he had remitted excess electricity charges more than his actual energy consumption for the past ten years due to the faultiness of the meter and hence requested to refund the excess amount remitted by him. The appellant had approached the CGRF, Kottarakkara by filing a petition in OP No. 130/2019. The Forum disposed of the case in favour of KSEBL and dismissed the petition due to lack of merit, vide order dated 29-01-2020. Against the decision, the appellant has submitted this appeal petition before this Authority on 18-02-2020. For the reasons detailed above, the appeal petition No. P/015/2020, filed by the appellant stands dismissed as it is found having no merits. The order dated 29-01-2020 in OP No. 130/2019 of CGRF, Kottarakkara is upheld. Having concluded and decided as above, it is ordered accordingly. No order on costs.
P/013/2020 Sri. B. Soman, Thiruvananthapuram

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The appellant is a domestic 3 phase service consumer bearing consumer No. 14170 under Electrical Section. Poonthura. Average bills were issued to the appellant from 10/2016 for 318 units as the meter was found faulty. The appellant was aggrieved by the bills issued for the average consumption recorded as 318 units bimonthly. Aggrieved by this, the appellant had approached the CGRF, Kottarakkara by filing a petition in OP No. 113/2019. The Forum disposed of the case in favour of KSEBL as the bills were issued based on the previous average of three billing cycles and that the appellant is liable to pay the bill, vide order dated 11-12-2019. Against the decision, the appellant has submitted this appeal petition before this Authority on 17-02-2020. From the analysis done above and the conclusions arrived at, this Authority takes the following decisions. Under the provisions of Regulation 134 (2) of Kerala Electricity Supply Code, 2014, I am fully convinced that the request of the appellant is reasonable and justifiable. Hence this Authority decide that the order of the CGRF stands quashed. The respondent shall revise the bills issued from 04/2017 to 12/2018 for the average consumption as 200 units. The excess amount collected from the appellant for the period from 04/2017 to 12/2018 shall be refunded by the respondent. The refund shall be made within 30 days of receipt of this order with applicable interest. The amount of refund so calculated may also be communicated to the appellant with details. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed to this extent. The order of CGRF, Kottarakkara in Petition No. OP 113/2019 dated 11-12-2019 is set aside. No order on costs.
P/012/2020 Sri. C. Jayan, Thiruvananthapuram

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The appellant is a domestic consumer having single phase service connection bearing consumer no: 1145235021437 with a registered connected load of 2020 watts under Electrical Section, Mangalapuram. The appellant was aggrieved by the bill issued on 01/11/2019 amounting Rs. 2795/- for the consumption recorded as 163 units. Aggrieved by this, the appellant had approached the CGRF, Kottarakkara by filing a petition in OP No. 123/2019. The Forum disposed of the case in favour of KSEBL as the bill issued was for the actual consumption and that the appellant is liable to pay the bill, vide order dated 16-01-2020. Against the decision, the appellant has submitted this appeal petition before this Authority on 11-02-2020. For the reasons detailed above, the appeal petition No. P/012/2020, filed by the appellant stands dismissed as it is found having no merits. The order dated 16-01-2020 in OP No. 123/2019 of CGRF, Kottarakkara is upheld. Having concluded and decided as above, it is ordered accordingly. No order on costs.
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