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Category: Orders
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Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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891-P.014-2020 Sri Gangadharan Thrissur

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The appellant, Sri. Gangadharan K is a domestic consumer with Con no.1156767005738 under the jurisdiction of Electrical Section Pattikkad. The appellant being aggrieved with the delay in complying with his application for shifting an electric pole which was installed in his property years back, approached the CGRF, Ernakulam for refund of excess amount collected and for compensation for the lapses and delay caused in executing the work. The CGRF disposed of the case as “ The Licensee has to pay the compensation amount to the petitioner as per Standard of Performance, Clause 11(b) for the delay in execution of work excluding the period for rectification of Flood 2018, i.e., from the date of 25/11/2018 to the date of execution of work, which is to be realized from the concerned Assistant Engineer and Sub Engineer, vide order dated 17-01-2020 in OP No. 66/2019-20. Against the decision, the appellant has submitted this appeal petition before this Authority on 17-02-2020. From the analysis done and the conclusions arrived at, which are detailed above, I take the following decisions. 1. The respondent is directed to refund Rs.2443/- to the appellant. 2. The request for refund of amount of Rs.4500/- is rejected. 3. The compensation allowed by the CGRF, Central Region is not sufficient considering the delay of completion of the shifting work. Hence the appellant may approach the Executive Engineer, Electrical Division for compensation as per regulation 16 of the Kerala State Regulatory Commission (Standard of Performance of Distribution Licensees) Regulations, 2015. The order of CGRF, Ernakulam in OP No. 66/2019-20 dated 17-01-2020 is set aside. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed. No order on costs.
P/009/2020 Sri. Vinod John Kozhikode

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The appellant, a resident in the jurisdiction of Koompara Electrical Section, had applied for a free electric connection under BPL category under the Central Government Scheme DDUGJY on 19-10-2017. The connection was denied by the respondent due to the objection of the local people and finding out that the appellant is not eligible for connection under DDUGJY scheme as the premises unoccupied by the appellant. Aggrieving by this, the appellant filed a petition before the ADM and as per the order issued by the ADM vide No. DCKKD/15117/2018-D2, it was directed to give connection to the appellant by drawing 340 Metre single phase OH and 25 Metre WP line. Meanwhile the appellant also approached CGRF, Kozhikode in OP No. 142/2019-20 which was dismissed as the issue is pending before the ADM, vide order dated 25-03-2019. Against the decision, the appellant has submitted this appeal petition before this Authority on 04-02-2020. From the analysis done above and the conclusions arrived at, this Authority takes the following decisions. The respondent shall effect electric connection as ordered by the Additional District Magistrate by drawing 340m OH line through the pathway, if DDUGJY Scheme or any other schemes prevails at present after obtaining sanction from the competent authority of KSEBL. If no such schemes available, the respondent shall consider and effect connection after realizing the cost of 140m OH line under BPL category only with the direction of competent authority of KSEBL. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed to this extent. No order on costs.
P/018/2020 Sri. Babu Mathew Ernakulam

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The appellant, Sri Babu Mathew, is a domestic consumer with consumer No. 6476 under Electrical Section, Parakkadavu having connected load of 7234 Watts. The grievance of the appellant is that the respondent issued an additional bill amounting to Rs. 65146/- on 28-01-2019 for consumption of 9476 units for the door lock period from 21-11-2016 to 28-01-2019. The appellant approached the Assistant Engineer with a complaint against the impugned bill and the meter was tested with a parallel meter. But the respondent stated that they have checked the accuracy of the meter in the TMR Division, Angamaly and no variations or discrepancies were noticed during the testing of the existing meter. Being aggrieved against the bill, the appellant filed a petition before the CGRF, Ernakulam with a request to cancel the bill and the Forum disposed of the petition vide order no. OP 51/2019-20 dated 16-12-2019 with direction to the respondent to reassess the disputed bill according to the readings available from the downloaded data as well as from the readings taken. Now the appellant has filed this appeal petition before this Authority with a request to waive the bill amount on 03-03-2020. From the analysis done and the conclusions arrived at, which are detailed above, I take the following decisions. The bill for Rs.65146/- dated 28-01-2019 and the revised bill for Rs.64153/-are quashed. The respondent is directed to revise the bill for the period from 11/2016 to 09/2018 by taking the average of the three-bimonthly consumption from 21/05/2016 to 21/11/2016 i.e., 57 units bi-month. The billing for the period from 01/10/2018 to 01/03/2019 shall be done based on the actual consumption as per the downloaded data. The order of CGRF, Ernakulam in OP No. 51/2019-20 dated 16-12-2019 is set aside. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed. No order on costs.
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