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Category: Orders
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Orders of Kerala Electricity Ombudsman  in pdf format
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P-003-2022-Sri. Narayanan. K., Ernakulam-Order 31-03-2022

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The appellant had been given exorbitant bills from the month 04/2020 onwards and hence, the bill amount was not remitted by the appellant. As per the request of the appellant, the energy meter was tested in TMR Division, Pallom and found defective. As such, the appellant was given revised bills from 05/2020 to 10/2020. The appellant remitted the bill amount from 01/05/2020 to 02/2021 on 19/02/2021. Later, the appellant was given another bill for Rs.43,641/- which is the surcharge for the amount. As such, the appellant approached Consumer Grievance Redressal Forum (CGRF), Central Region with a request for exemption from remitting the surcharge amount. The Forum registered the petition and issued order with a decision that the petitioner was bound to pay the demand for surcharge raised by the Licensee. The appellant filed appeal petition before this Authority. It is decided to quash the bill towards surcharge for Rs.43,641/- issued to the appellant. The appellant is exempted from remitting the surcharge amount for the bills issued for the period from 04/2020 to 10/2020 and liable to remit the surcharge amount for the bills from 11/2020 to 02/2021, bills issued based on the consumption recorded in the new meter installed on 23-10-2020. The respondent is directed to issue a revised bill towards surcharge for the bill amount in the period from 11/2020 to 02/2021 within 15 days from the date of order. The Appeal Petition filed by the appellant is allowed to this extent and disposed of as such. The order of CGRF, Central Region, Ernakulam dated 12-12-2021 in OP No. 41/2021-22 is set aside.
P-002-2022-Sri. M.V. Kunjukunju, Ernakulam-Order 17-03-2022

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The appellant received an electricity bill for an amount of Rs.4,075/-, which is shown as arrears, with previous and present meter reading status as “Door lock”. The appellant filed a petition before CGRF, Central Region and the Forum dismissed the petition. The appellant filed the appeal petition before this Authority. Decided to quash the electricity bill for Rs.4,075/- issued to the appellant. The order of CGRF, Central Region, Ernakulam in OP No.32/2021-’22 dated 10-12-2021 is set aside.
P-080-2021-Sri. N.S. Pradeep, TVM

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The supply had been disconnected on 01-10-2020 following the detection of electric shock in the premises. The petitioner intimated the fact of exorbitant bill to the Senior Officers of KSEB Ltd., but the subject was not even considered. As such, the petitioner filed a petition before the Hon’ble UPA LOKAYUKTA on 16-12-2020 and the Forum disposed the petition directing the petitioner to remit Rs.20,000/- and approach the Electricity Ombudsman. Accordingly, the petitioner remitted the amount and filed the petition before this Authority. The bimonthly bill for Rs.45,476/- dated 19-10-2020 issued to the petitioner is quashed. The respondent is directed to prepare a revised bill taking the average of the three bimonthly consumptions recorded in the meter from 19-10-2020 to 19-04-2021 and issue the revised bill after adjusting the amount remitted to the petitioner within 15 days from the date of this order. If the amount remitted is excess, that shall be adjusted in the future bills.
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