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Category: Orders
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Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P-025-2022- Sr. M. Prasanthi, Nilambur-Order 08-08-2022

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The Fathimagiri English School was billed under tariff LT VIA up to 09/2013. The Assistant Engineer, Nilambur Section issued a demand notice to the appellant stating that there is an under payment of charges amounting to Rs.4,59,364/- in which Rs.1,62,708/- was the difference in tariff change and Rs.2,96,656/- was the interest. The appellant questioned the demand of interest on them for no fault from the appellant. On hearing, CGRF in its order has disposed the petition mentioning that the exemption of payment of surcharge is not admissible and hence, it is to be paid. On hearing the case, Authority has taken the following decision: (1) The order of CGRF, Northern Region in OP No. 44/2021-22 dated 31-01-2022 is set aside. (2) The appellant is not liable to pay the interest.
P-030-2022-Smt. Nirmaladevi.S., Ernakulamn-Order 01-08-2022

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Sub Engineer, Electrical Section, Palarivattom has issued a site Mahazar to the appellant stating that she had arrears for the last few months, which was come due to mistake made by the then meter reader. As the demand and disconnection notice are exorbitant amount of Rs.11,971/- which is payable within 10 days. The appellant approached the Hon’ble High Court of Kerala and got a stay order and subsequently the Hon’ble High Court ordered to approach the consumer grievance redressal mechanism. On hearing, CGRF ordered that the appellant is liable to pay for the units actually consumed from KSEBL. T appellant filed the appeal petition and the Authority took decision as follow: (1) The appellant is liable to pay the bill amount. (2) The Licensee shall grant 12 months instalments without interest. (3) The order of CGRF, Central Region in OP No.75/2021-22 dated 05-04-2022 has been modified to this extend. (4) The Licensee has to extend formal vigorous training for the staff to avoid recurrence of such type of mistakes.
P-039-2022- Smt. Alice Kuruvila, Palakkad-Order 29-07-2022

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The Licensee issued a demand notice to the appellant claiming an amount of Rs.6,990/- for ‘One Time Settlement’. The appellant has requested for disconnection on 14-01-2015 but not done. There after the Licensee billed up to 04-05-2015. The appellant approached CGRF, Northern Region to set aside the demand notice and to refund the CD amount with interest. The CGRF dismissed the petition stating that the complaint raised quoting Electricity Act & Kerala Electricity Supply Code is irrelevant. Aggrieved by the decision of the Forum, the appellant filed the appeal petition and this Authority decides as follow: (1) The order of CGRF, Northern Region in OP No. 46/2021-22 dated 14-03-2022 is set aside. (2) The service connection of the appellant is treated as dismantled on 24-01-2015 and the respondent shall not realize any demand charges after the month of January 2015. (3) The Licensee has to refund CD amount to the appellant.
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