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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P-043-2022-Sri. V. Sadique, Ernakulam-Order 29-8-2022

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The appellant complained to the Licensee to ascertain as whether the meter is faulty or not. A check meter installed and checked during second week of 12/2021 and regular inspections were done. The old meter sent for testing and new meter installed on 21-01-2022. The respondent issued bill for Rs.10,67,816/- for a period from 08/2016 to 01/2022 as the low voltage surcharge as the recorded demand exceeds 100 kVA. The appellant approached CGRF-CR, and the Forum ordered to remit the bill charging the low voltage surcharge for the months by which the RMD exceeded 100 kVA. Accordingly, the bill has been revised to Rs.7,17,522/-. The aggrieved appellant filed the appeal petition before the Authority and following decisions are taken: (1) The appellant is liable to pay the short assessment bill amount issued by the Licensee (revised amount as per the CGRF-CR order). (2) The Licensee shall grant instalment facility of 24 monthly instalments without interest for making the payment. (3) The Licensee shall enquire and take suitable action for not billing the low voltage surcharge in time, which resulting into revenue loss to the Licensee and also resulting into huge one-time financial burden to the consumer. (4) The Licensee shall enquire the lapses of the officials who has not adhere to Section 101 of the Kerala Electricity Supply Code, 2014 and take necessary action. (5) The order of CGRF, Central Region is modified accordingly.
P-041-2022-Sri. C.M. Mustafa, Ernakulamn-Order 26-8-2022

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The recorded demand of the appellant was above 100 kVA from 01-07-2017 every month. The recorded maximum demand was 104 kVA to 162 kVA in different months. The Licensee has never given a letter for the enhancement or informed him about the low voltage surcharge. On 24-07-2022, the appellant received a bill claiming Rs.6,67,140/- towards the low voltage surcharge from July 2017 to January 2022 as per the internal audit of RAO, Perumbavoor. The claim in the above bill towards low voltage surcharge from 07/2017 is four years old and so the claim is barred by limitation. On hearing CGRF ordered vide order dated 28-04-2022 that the appellant is bound to pay the short assessment bill. The appellant filed the appeal petition before this Authority and following decisions are taken: (6) The appellant is liable to pay the short assessment bill amount issued by the Licensee. (7) The Licensee shall grant instalment facility of 24 monthly instalments without interest for making the payment. (8) The Licensee shall enquire and take suitable action for not billing the low voltage surcharge in time, which resulting into revenue loss to the Licensee and also resulting into huge one-time financial burden to the consumer. (9) The Licensee shall enquire the lapses of the officials who has not adhere to Section 101 of the Kerala Electricity Supply Code, 2014 and take necessary action. (10) The order of CGRF, Central Region is modified accordingly.
P-040-2022-Sri. Fazalul Rahman, Ernakulamn-Order 24-8-2022

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The appellant received an exorbitant bill for the month of November and December 2021 amounting to Rs.84,064/- The meter reader informed that there was burn in the meter area and found that the service wire has burnt out. As per the request, meter was tested at TMR lab and the report states that the meter is not faulty. The meter recorded a heavy consumption from 08-11-2021 to 28-12-2021. The usage was an average of 400 – 600 units bimonthly. On hearing, the Forum ordered vide order dated 22-04-2022 that the appellant is liable to pay the bill. The appellant filed the appeal petition before this Authority and following decisions are taken: (11) The appellant is liable to pay the bill amount as per the bill dated 10-01-2022. (12) The Licensee shall grant 10 monthly instalments without interest for making the payment. (13) The order of CGRF, Central Region is modified accordingly.
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