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Orders of Kerala Electricity Ombudsman  in pdf format
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P/088/2016 Sri P. Sunder Rajan Ernakulam.

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The appellant, Sri P. Sunder Rajan, is having domestic service connection with consumer number 1061 under the jurisdiction of Electrical Section, Palarivattom. The appellant complained to the Consumer Grievance Redressal Forum of the Kerala State Electricity Board, Ernakulam that he has not consumed the energy as shown in bills for 2/2013 and 3/2013, which are exorbitantly high. As per the order of CGRF the respondent changed the faulty meter on 03-10-2013. But the appellant argued that the replaced meter was also faulty and showed excess consumption than the actual. So the appellant again lodged complaint before the CGRF. The Forum, vide order in OP No. 7/2014-15 dated 19-08-2014, had directed the respondent to replace the meter and to reassess the bi-monthly bills from 16-04-2013 to 05-08-2014 based on the average consumption of three succeeding bimonthly bills after replacing the meter. But the respondent replaced the meter only on 21-12-2015 and issued the revised bills accordingly. The appellant has again filed a petition before the CGRF, Ernakulam, seeking to issue revised bills for the months of April and June 2016 as per the average consumption after replacing the meter which is tested and the reference meter installed for checking the accuracy. But the Forum dismissed the petition as it was found devoid of merits. Being aggrieved against the said order the appellant has submitted this appeal petition. In view of the above facts, as the existing energy meter is found working properly, the appellant is liable to remit the bimonthly bills based on the consumption recorded in the meter. However, it is made clear that the respondent shall conduct periodical inspection or testing of appellant’s meter as specified in the Central Electricity Authority (Installation & Operation of Meters) Regulations, 2006. The bill issued for Rs. 24,564.00 (Current Charge Rs. 19,847 + Surcharge Rs. 4,717) is hereby quashed. However, the respondent is directed to revise the bill for the period from 13-02-2013 to 12/2015 based on average consumption of 252 units. This shall be done at any rate within 30 days from the date of receipt of this order. Any amount remitted in excess by the appellant shall be refunded or adjusted against the future bills. The order of CGRF in OP No. CGRF-CR/Comp 55/2016-17/377 dated 26-10-2016 is modified to this extent. No order as to costs.
P/079/2016 Smt. Saudha Beevi S., Kollam

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The appellant, Smt. Saudha Beevi S, is a consumer with consumer No. 358, under the jurisdiction of Electrical Section, Kottarakkara (West). The appellant has got 40 cents of land in Ward No. 3 of Kottarakkara Municipality, which is located near Muslim Street. The appellant divided 40 cents of land to her 3 daughters with 10 cents each and all of them are intending to construct their own building in the property allotted to them. The allegation of the appellant is that a transformer proposed to install in front of her property will cause danger to her life and property. So the installation of the transformer in front of the said property will be an obstruction for further construction of buildings. The appellant approached the CGRF, Kottarakkara with a complaint seeking immediate relief to avoid the erection of transformer in front of her property. But the Forum disposed the petition in OP No. 152/2016 dated 30-09-2016 directing the respondent to erect the transformer in the road side after taking safety precautions as per the prevailing rules. Against the order of the Forum, the appellant filed this petition before this Authority. In view of the above discussions, the respondent is directed to carry out the installation of transformer to the site as recommended by the Enquiry Commission. Having concluded and decided as above it is ordered and the appeal is disposed of accordingly. The order of CGRF in OP No. 152/2016 dated 30-09-2016 is set aside. No order as to costs.
P/081/2016 Sri. Shahul Hameed Kollam.

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The appellant, Sri Shahul Hameed, is a consumer under the jurisdiction of Electrical Section, Karunagappally (South). The appellant’s case is that an extremely dangerous High-Tension 11 kV line which is passing through densely populated residential area from the KIP transformer to Railway Station Road in the 13th Division of Karunagappally Municipality. It is alleged that as the above High Tension line is in hazardous situation due to dilapidated posts and excessively sagging of bare conductors, the then Executive Engineer proposed an alternative route to shift the line during 2010-2011 and the then Chief Engineer approved the project and the preliminary works were started. The appellant further argued that the project got delayed due to some unknown reasons. By that time, some persons purchased the paddy fields and nearby lands and built office of their construction company at the point where the 11 kV line passing through paddy fields meets the railway station road. The appellant suspects that the KSEB officials are hand in gloves with the land mafia and against for the decommissioning the 11 kV line through the densely populated area. So the appellant along with the residents of that area filed a complaint before the Consumer Grievance Redressal Forum [South], Kottarakara. But the Forum dismissed their complaint vide order dated 30-09-2016. Aggrieved against this, the appellant has submitted this appeal petition before this Authority. Under the above mentioned circumstances, it is held that in the case of appellant and others are of dire need for shifting the feeder they can approach the licensee expressing their willingness to pay the labour charges for the shifting work. In that event, the respondent shall consider the entire issue and find out a feasible route to shift the feeder passing through the appellant’s area with minimum labour charges. However, it is made clear that the 11 kV feeder passing through the thickly populated area must be maintained as per standards without any delay. The appeal petition is disposed of accordingly. The order of CGRF in OP No. 139/2016 dated 30-09-2016 is set aside. No order as to costs.
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