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Orders of Kerala Electricity Ombudsman  in pdf format
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P/016/2023- Shri. M. A. Jose

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The appellant Shri. M. A Jose is a consumer of the licensee (KSEB) under Paika electrical section with consumer no. 1156268000317 under LT 1A tariff. The service line for his connection is drawn through his property. Some trees grown and were touching the service line. These touching were removed by the KSEB. The branches of the rubber trees which were planted 6 feet away from the line and 6-year-old were removed and the trees were damaged. When the officials of the licensee have attended the replacement of the broken service line, they again damaged Cacao tree which were grown about 4 feet calculating the yield of the trees which were damaged, the appellant is to be compensated by the licensee and the claim made is Rs. 60,000/-. KSEB has rejected their claim stating that KSEB is not having the provision of paying the compensation for the removal of touching. The appellant filed petition to CGRF, and CGRF ordered that the CGRF is not competent to award compensation as demanded by the petitioner. Aggrieved by the decision of CGRF, the appellant filed this appeal petition to the authority. Decision. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. This authority is not competent to take decision on payment of competition. 2. Appellant may take up to the competent authority to take decision on the demand of compensation. 3. The case is disposed. 4. No order on cost.
P/015/2023- Shri. James T. Abraham

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The appellant Shri. James T Abraham is the owner of the studio and Colour lab named as Central Colour lab and is a consumer under electrical section Kumbanad having consumer no. 1146196005597 with connected load 9.086kw. The connection was effected on 15/06/1992 and was under LT 4A tariff. The Kerala State Electricity Regulatory Commission while determining the tariff, the studio and Colour lab was included in the commercial tariff LT 7A. Though the Tarif has been published in the gazette, it is the responsibility of the licensee to intimate the tariff change to the consumer and raise the electricity bills accordingly. This was not complied by the licensee. On 4/7/2022, APTS Tiruvalla unit has conducted an inspection and found that the consumer was billed on wrong tariff. Accordingly, a short assessment bill was raised by the licensee for Rs. 53,320/-. The appellant approached the CGRF and CGRF issued order stating that the appellant is liable to pay the short assessment bill. Aggrieved by the decision of CGRF, the appellant filed this appeal petition to the authority. 8 consumer earlier, there was an opportunity for the appellant to reduce his connected load and then consumption and would have saved much on the energy charges. This opportunity was lost for the consumer. There was a serious error/ mistake happened from the officials of the licensee who has not been taken action to effect the change in tariff in time and which would in turn reduced the revenue loss. The concerned officials are to be identified and action is to be initiated. The orders of hon’ble Supreme Court referred by the respondent is not relevant to this case. Decision. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. The appellant is liable to pay the short assessment for a period of 24 months. 2. The licensee has to revise the short assessment by raising the demand for 24 months. 3. The licensee shall grand 24 instalments to the appellant for remitting the amount. 4. The order of CGRF is modified accordingly 5. The licensee may initiate action against the officials who is responsible for this mistake and thus the revenue loss 6. No order on cost
P/014/2023- Shri. Abdul Shareef P

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The appellant is the consumer of the pantheerankavu section of the licensee with consumer number 1160377028635. The supply is for an industrial concern named as M/s Omega Packaging Industries with LT IV A tariff with a connected load 35.253kw. The Section Squad of electrical section conducted an inspection on this premise on 12 /10/ 2022 and found that the CT installed at the premises in 100/5A and the multiplication factor is 20. It is noticed that the multiplication factor was wrongly recorded in the ‘Orumanet’ the billing software of the licensee as '1'. The faulty meter was replaced on 2/09/2019, and data wrongly recorded since 09/2019. The short assessment bill from 09/2019 to 10/2022, that is for 38 months for Rs. 5,06,765/- issued to the appellant. As per the regulation 152 of Kerala Electricity Supply Code the assessment would have been limited to 24months and thus the appellant is liable to pay the amount for 24 months. Appellant approached the CGRF, and CGRF ordered that the consumer is liable to pay the amount as per short assessment. Decision. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. The appellant is liable to pay the short assessment bill. 2. The licensee shall grand 36 instalments for making the payment. 3. The order of CGRF is modified accordingly. 4. The licensee has to find out the official who is responsible for this error and recover the interest loss suffered. 5. No order on cost.
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