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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P/093/2018 - Smt. Rajila Ummar, Thiruvananthapuram

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The appellant is a domestic consumer having consumer number 11335 under Electrical Section, Chullimanoor of Nedumangad Electrical Division. The appellant was served with a bill dated 08-08-2018 amounting to Rs. 4,412.00 for bi-monthly consumption of 636 units. The appellant’s sanctioned connected load in the premises is 1380 watts. The appellant filed a complaint in the Section Office, but not redressing the complaint, the appellant approached the CGRF, Kottarakkara requesting to exempt the exorbitant amount charged. The CGRF has dismissed the Petition on finding that the bill issued by the respondent was in order and the petition was found as devoid of any merits, vide its order No. OP 115/2018 dated 04-12-2018. Aggrieved by the decision of CGRF, the appellant has submitted the Appeal petition before this Authority. In view of the above facts, it is decided to quash the energy bills for Rs. 4,412/- and Rs. 2,391/- issued to the appellant. However, the respondent is directed to revise the two bimonthly bills for the period from 12-06-2018 to 11-10-2018 based on average consumption of 309 units i.e., by taking average consumption of previous three bimonthly spot bills from 11-12-2017 to 12-06-2018. This shall be done at any rate within 30 days from the date of receipt of this order. Any amount remitted in excess by the appellant shall be adjusted against the revised bills. The order of CGRF in OP No.115/2018 dated 04-12-2018 is set aside. Having concluded and decided as above, it is ordered accordingly. No order as to costs.
P/004/2019 M/S Reliance Jio Infocom Ltd Ernakulam

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The appellant is a telecom service provider and an applicant under the jurisdiction of Electrical Section, Pookottttumpadam, for a new service connection to the mobile tower constructed on the land leased from the owner of the property. The applicant was denied connection since he failed to submit a No Objection Certificate from the Amarambalam Grama Panchayath. Aggrieved by this, the appellant had approached the CGRF (NR) by filing a petition in OP No. 94/2018-19 and the Forum dismissed the petition by upholding the decision of the respondent, vide order dated 30-11-2018. Aggrieved against this, the appellant has submitted this appeal petition before this Authority. From the analysis done above and the conclusions arrived at, the appellant’s plea to effect electricity connection is rejected and this Authority upheld the decision taken by the CGRF in OP No.94/2018-19 dated 30-11-2018. The appeal is found devoid of any merits and hence dismissed. Having concluded and decided as above, it is ordered accordingly. No order on costs
P/089/2018 Smt. Shanima Ishak, Kollam

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The appellant is the Managing partner of the M.G. Roller Flour Mill, an SSI Unit conducting flour making unit. The appellant is an HT consumer under Electrical Section, Thevalakara bearing customer No. LCN 16/7603 under HT 1(A) Industrial tariff with registered contract demand of 175 kVA. The inspecting authorities of TMR Thirumala conducted a field inspection in the Appellant's premises on 02.08.2017 and found that the PT Secondary RY and BY Voltages are low and hence the PT unit was suspected to be faulty. The Deputy Chief Engineer Electrical Circle Kollam has directed the Appellant to enhance the contract demand and to replace the PT unit with new PT of accuracy class 0.2 and to change CT with ratio 10/5 A to 15/5 A with accuracy Class 0.2S. The respondent has imposed penalty as 50% extra over the prevailing rate applicable both demand and energy for two months during which the complainant failed to replace the faulty metering component, and one month thereafter. The appellant has challenged the bill and filed an appeal before Consumer Grievance Redressal Forum Vydhyuthi Bhavanam, Kottarakkara as O.P. No. 94/2018. The CGRF, Kottarakkara, dismissed the petition vide order No.94/2018 dated 05-11-2018. Aggrieved by the order of the CGRF, the appellant has submitted this appeal petition before this Forum. From the analysis done above and the conclusions arrived at, I take the following decision. As the appellant produced the newly procured CT and PT units before the KSEBL within the prescribed time limit, there is no need to impose 50% extra as penalty. As such the 50% extra imposed for three months over the prevailing rate applicable both demand and energy charge is quashed. The respondent has also failed to take proper action as specified in the Kerala Electricity Supply Code, 2014, Regulations 174 and 175, by which it was required to issue notice detailing the time limit etc for replacement and a proper service of the notice. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having some merits and is allowed. The order of CGRF, Kottarakkara in Petition No. OP/94/2018 dated 05-11-2018 is set aside. No order on Costs.
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