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Orders of Kerala Electricity Ombudsman  in pdf format
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P-042-2021-Sri.M. Mohammed Haji, Kozhikode-Order 28-06-2021

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Electric connection was given to a high-rise building, owned by the appellant. In addition to the HT connection, there are LT connections in the building. Though the appellant applied for HT connection in 1984, the connection was effected in 1987. As the HT connection was delayed, the appellant applied for two numbers LT connections for immediate temporary usage and which were effected by the respondent. But these temporary connections were not dismantled soon after providing the HT connection. The appellant’s option for contract demand 70 kVA includes the demand of the temporary connections. As such, the appellant has been paying demand charges for 75% of the contract demand along with the fixed charge of temporary connections. The appellant had requested many times to KSEB Ltd. to reduce his contract demand earlier and finally before the CGRF as directed by KSERC. The petition was registered by the CGRF, Northern Region, Kozhikode and the Forum disallowed the request for the reduction of Contract Demand. The high-rise building owned by the appellant is provided with High Tension (HT) and Low Tension (LT) connections in the name of the appellant and in the name of other consumers. The agreement authority of the HT connection is directed to conduct discussions with the consumers of the building including the appellant and initiate action to regularize the connections as per the rules and regulations explained above. This shall be done and completed within ninety days from the date of the order. Both the agreement authority of the HT connection and the appellant shall jointly take steps to get the approval of electrical wiring in the building from Electrical Inspectorate. Immediately after regularizing the load in the building on the strength of the discussion and the approval from the Electrical Inspectorate and rectifying the defects of the metering system, the appellant shall be given the benefit of lower contract demand as requested by the appellant earlier. Since the recorded maximum demand never exceeded 27kVA from the available data from the year 01/2015 to 03/2020 and the appellant had requested many times for the reduction of contract demand, it is decided to re-fix the contract demand with retrospective effect from 1-04-2014 for 40 kVA. The billing demand will be 30 kVA or maximum demand recorded in each month, whichever is higher. The respondent shall prepare an adjustment invoice from 01-04-2014 to till the regularization of service connections in the building and rectifying the defects of the metering system and adjust the amount in the future bills. The adjustment shall be done only after the regularization of connections in the building and rectifying the defects of the metering system. The appellant can re-fix the Contract Demand and can apply to the Licensee as per the procedure explained in the Kerala Electricity Supply Code 2014 after the regularization of service connections in the building. The order of CGRF, Northern Region in OP No.51/2020-21 dated 19-11-2020 is set aside.
P-046-2020-Sri. Baby, N,T, - Order 21-06-2021

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The electric connection had been registered in the name of Sri. Vareed and which was transferred to the name of the Appellant w.e.f. 30-05-2020. The connected load in the premises is 70.638 kW with a contract demand of 79 kVA and billing is done in ToD tariff and measuring consumption with a CT operated meter with CT ratio 200/5. The premises was inspected by APTS of KSEB Ltd. on 25-01-2020 and found the meter was not recording actual consumption and hence, issued a short assessment bill for Rs.3,46,413/- for the period from 04/2019 to 01/2020 and later revised to Rs.77,217/- limiting the period from 25-11-2019 to 29-02-2020. The appellant filed a petition in CGRF-CR and the Forum dismissed the petition and hence, the appellant filed this appeal petition before this Authority. The short assessment bill for Rs.77,217/- comprising of energy charge and demand charge issued to the appellant is quashed. The appellant shall remit the energy charge portion of the disputed bill Rs.77,217/-. The respondent shall revise the demand charge portion of the disputed bill for three months from 01-12-2019 to 29-02-2020 taking the maximum demand for 12/2018, 01/2019 and 02/2019 and issue to the appellant within 15 days from the date of order and the appellant shall remit within the due date of the revised bill. The appellant had remitted demand charge for 60 kVA in each month of the disputed period. That is demand charge for 12 kVA in 12/2019, 15 kVA in 01/2020 need be remitted by the appellant. If the appellant desires, three instalments shall be granted for the revised bill amount as per rules. No interest or surcharge shall be collected from the appellant in the petition period before the CGRF, appeal petition before this Authority and up to the revised due date fixed by the respondent. The order of Consumer Grievance Redressal Forum, Central Region in OP No.29/2020-21 dated 30-11-2020 is modified as above.
P-046-2020-Sri. Baby, N,T, - Order 21-06-2021

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The electric connection had been registered in the name of Sri. Vareed and which was transferred to the name of the Appellant w.e.f. 30-05-2020. The connected load in the premises is 70.638 kW with a contract demand of 79 kVA and billing is done in ToD tariff and measuring consumption with a CT operated meter with CT ratio 200/5. The premises was inspected by APTS of KSEB Ltd. on 25-01-2020 and found the meter was not recording actual consumption and hence, issued a short assessment bill for Rs.3,46,413/- for the period from 04/2019 to 01/2020 and later revised to Rs.77,217/- limiting the period from 25-11-2019 to 29-02-2020. The appellant filed a petition in CGRF-CR and the Forum dismissed the petition and hence, the appellant filed this appeal petition before this Authority. The short assessment bill for Rs.77,217/- comprising of energy charge and demand charge issued to the appellant is quashed. The appellant shall remit the energy charge portion of the disputed bill Rs.77,217/-. The respondent shall revise the demand charge portion of the disputed bill for three months from 01-12-2019 to 29-02-2020 taking the maximum demand for 12/2018, 01/2019 and 02/2019 and issue to the appellant within 15 days from the date of order and the appellant shall remit within the due date of the revised bill. The appellant had remitted demand charge for 60 kVA in each month of the disputed period. That is demand charge for 12 kVA in 12/2019, 15 kVA in 01/2020 need be remitted by the appellant. If the appellant desires, three instalments shall be granted for the revised bill amount as per rules. No interest or surcharge shall be collected from the appellant in the petition period before the CGRF, appeal petition before this Authority and up to the revised due date fixed by the respondent. The order of Consumer Grievance Redressal Forum, Central Region in OP No.29/2020-21 dated 30-11-2020 is modified as above.
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