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Category: Orders
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Orders of Kerala Electricity Ombudsman  in pdf format
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P-002-2022-Sri. M.V. Kunjukunju, Ernakulam-Order 17-03-2022

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The appellant received an electricity bill for an amount of Rs.4,075/-, which is shown as arrears, with previous and present meter reading status as “Door lock”. The appellant filed a petition before CGRF, Central Region and the Forum dismissed the petition. The appellant filed the appeal petition before this Authority. Decided to quash the electricity bill for Rs.4,075/- issued to the appellant. The order of CGRF, Central Region, Ernakulam in OP No.32/2021-’22 dated 10-12-2021 is set aside.
P-080-2021-Sri. N.S. Pradeep, TVM

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The supply had been disconnected on 01-10-2020 following the detection of electric shock in the premises. The petitioner intimated the fact of exorbitant bill to the Senior Officers of KSEB Ltd., but the subject was not even considered. As such, the petitioner filed a petition before the Hon’ble UPA LOKAYUKTA on 16-12-2020 and the Forum disposed the petition directing the petitioner to remit Rs.20,000/- and approach the Electricity Ombudsman. Accordingly, the petitioner remitted the amount and filed the petition before this Authority. The bimonthly bill for Rs.45,476/- dated 19-10-2020 issued to the petitioner is quashed. The respondent is directed to prepare a revised bill taking the average of the three bimonthly consumptions recorded in the meter from 19-10-2020 to 19-04-2021 and issue the revised bill after adjusting the amount remitted to the petitioner within 15 days from the date of this order. If the amount remitted is excess, that shall be adjusted in the future bills.
P-079-2021- Smt. Naseema, EKM-Order 17-03-2022

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The Anti Power Theft Squad (APTS) of KSEB Ltd. inspected the premises of the appellant and found defects in the metering system, which led to the non-recording of actual consumption in the premises. The appellant was given a short assessment bill for Rs.5,57,705/- for the period from 09/2019 to 08/2021 to compensate the revenue loss. Though the appellant was ready to remit the amount in 24 monthly instalments if the instalment was granted without any interest or surcharge, the Licensee did not allow relaxation in interest or surcharge. The appellant approached the Consumer Grievance Redressal Forum (CGRF), Central Region within thirty days. The Forum vide its order dated 20-11-2021 in OP No. 31/2021-22 rejected the request. Then the appellant filed this appeal petition before this Authority. The short assessment bill for Rs.5,57,705/- for the period from 09/2019 to 08/2021 issued to the appellant is quashed. The respondent is directed to revise the short assessment bill for a period of 12 months prior to the date of inspection and issue the revised bill within 15 days from the date of order. The respondent shall issue 12 equal monthly instalments on the revised bill amount without interest and the appellant shall remit the instalment amount within the due date fixed by the respondent for each instalment. The order of CGRF, Central Region, Ernakulam in OP No.31/2021-’22 dated 20-11-2021 is set aside.
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