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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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P-059-2022-Tirurangadi Muslim Orphanage Committee- Order 02-11-22

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The APTS of the Licensee conducted an inspection of the connection on 11th March 2019 and found that this billing was done under wrong tariff. Accordingly, a short assessment bill was raised for Rs.83,045/-. The appellant has requested to change to the actual tariff applicable on 19-03-2021. Accordingly, the tariff has been revised with retrospective effect and bill of Rs.5,98,088/- has been raised by the Licensee. An amount of Rs.3,62,113/- is only interest in the above bill where the principal amount due to tariff difference is only Rs.2,26,975/-. This has been corrected to Rs.5,55,904/-. The appellant objected for changing interest as there is no fault from the consumer and ready to pay the principal amount. CGRF (NR) vide their order dated 30-06-2022 ordered that the appellant is liable to pay interest except the period for which the delay happened from the Licensee. Appellant filed appeal petition to this Authority and the decision is taken as follows: 1) The order of Consumer Grievance Redressal Forum (NR) is set aside. 2) The appellant is not liable to pay the interest for the arrear amount. 3) The appellant has to pay the principal amount without any delay.
P-058-2022- Sri. Jins Paul, Kottayam- Order 31-10-22

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There was an electric line passing through this property and this line was dangerously sagging. On 13th March 2020, there was a fire in the farm and the crops and other items in the farm were burned and damaged. The farm in the land of around 50 cents were totally damaged. The fire would have been developed due to the short circuit in the electric line. The appellant has already complained to the Section Office about the sagging of the line before the occurrence of fire. No action has been taken by the Asst. Engineer of the Licensee. The appellant has sent a claim for Rs.1.0 lakh towards the compensation for the damage and not yet settled. Appellant filed petition to CGRF (SR) and CGRF issued order stating that no records have produced to show the exact damage and loss suffered and hence, not admitted. The appellant approached this Authority by filing the appeal petition and following decisions are taken: 1. The Licensee has to ensure that the line is having the proper safety clearance in between the phases and ground. Necessary action is to be taken to ensure the same. 2. The appellant is failed to prove that the occurrence of fire is due to the short circuit and hence, claim is not allowed. 3. Shifting of line if required, the cost is to be borne by the appellant.
P-056-2022-Smt. Visalam, EMK- Order 28-10-22

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There is a service line drawn much earlier for the domestic connection to Sri. Prasannan, brother of the appellant, which is crossing her property. She has constructed a house and first floor of the building is completed and the service line to Sri. Prasannan is passing above this building. The Municipality has issued the plan approval without noticing the line. Now, the Municipality is not allocating the building number as the service wire is crossing above the building. The appellant is claiming that the service wire was drawn crossing her property without her consent. The appellant approached the Consumer Grievance Redressal Forum, Central Region Ernakulam and the CGRF ordered that this is sub-judice and hence, no decision is taken. The appellant filed the appeal petition before this Authority and decision is taken as: The appellant has to remit the revised estimate amount and the Licensee has to execute the shifting of this service wire.
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