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Category: Orders
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Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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Abnormality in the light meter reading of the consumer – the appellant complaints the light meter reading unusually high & requests to refund the excess amount paid. P/260/2012, Janatha Tile Works Ltd., Malappuram.

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The consumer’s light meter was found faulty (recording higher than the actual) when tested. The appellant argues that the meter was faulty from the date of installation and thereby collected excess amount towards current charges during that period. It is decided to revise the last two years bills because the consumption recorded for these two years were comparatively higher than the other years.
Faultiness of the light meter and the replaced meter was also a faulty one – short assessment bill issued challenged by the consumer – P/243//2011 – Saju C.E., Palarivattom.

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The meter was found faulty and the replaced meter was also a faulty one. The bills were issued according to energy recorded in the faulty meter. The only issue to decide is the quantity of the electricity consumed by the consumer during meter faulty period. It is decided to revise the short assessment bill based on the succeeding three months average consumption of the light meter that was replaced with a good meter and ordered to pay the electricity charges of the previous period.
Deficiency of service -penal bill remitted for Unauthorized addition Load –– delay in regularizing the UAL by KSEB and another penal bill issued – P/232/2011 – Nishad M.A., Malappuram.

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The grievance of the appellant is that there is deficiency of service occurred on the part of KSEB in giving the new LT service connections to the consumer on time and he was penalized for the lapses on the part of KSEB. It is held that it is not justifiable to penalize a consumer for the delay occurred on the part of KSEB and the consumer has acted as per rules. Decided to revise the disputed penal bill by limiting for a period of six months.
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