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Category: Orders
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Order by: Default | Name | Date | Hits | [Ascending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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RP-009-2022- AXE, Thirurangadi, Malappuram-Order 05-01-23

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When APTS conducted inspection of the connection on 11th March 2019 and found that billing of this College was done under wrong tariff and a short assessment bill raised for Rs.83,045/- with penalty, which has been paid. Then another short assessment amount has been worked out to Rs.5,98,088/- and then corrected to Rs.5,55,904/-, which was raised on 09-09-2022. The principal amount of the short assessment is Rs.2,01,632.70 and the surcharge is Rs.3,54,271.29. The consumer was ready to pay the principal amount and not the surcharge as there is no delay / fault from the consumer for making the payment. They filed petition to Consumer Grievance Redressal Forum (NR) and then appeal to the Ombudsman. The Ombudsman ordered that the consumer is not liable to pay the interest for the arrear amount and the consumer has to pay the principal amount without delay. The respondent of the original petition filed the review petition to review the order issued. The circular of KSEBL dated 29-02-2020 also states that the consumers for whom arrears were there, which are to be recovered with interest. the appellant filed the appeal petition to this Authority and the decision is taken as follows: (1) There is no justification to revise the original order issued vide No. P-059/2022. (2) The review petition is dismissed.
P-086-2022-Sri. P.V. Valsalan, Kannur-Order 11-01-23

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Electric meter was defaulted on 15-10-2008, but the new meter was installed on 16-03-2009 by the Licensee. Rent of the meter was collected for the period when the meter was faulty and also the fees for reconnection was collected though the connection was not disconnected. Appellant requested for the compensation. 1) Uphold the decision of 1 & 2 of CGRF. 2) Compensation for the period of correcting the bill has to be calculated and Rs.25/- per day is to be given to the appellant. This amount has to be recovered from the officials who responsible for it. 3) (1), (2) decisions are to be complied within one month.
P-087-2022-Sr. Litty Raphel, St. Pauls Convent, Thirssur-Order 13-01-23

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The Licensee billed all the Self-Financing Educational Institutions as per the tariff decided by KSERC. This institution has also been shifted to tariff VIF with effect from 01-09-2014. The difference in tariff for the previous period was not claimed. On periodical audit conducted by the Regional Audit office, Thrissur, it was found that the tariff difference for a period from 06/2008 to 08/2014 was not collected. Accordingly, the Licensee has issued bill for Rs.8,77,529/-. The appellant is contending about the interest charged during this period. The appellant filed petition to the CGRF (CR) and ordered that the interest for the undercharged amount is to be charged only up to 10/2020 and the bill is to be revised accordingly. Then the bill was revised to Rs.8,22,373/-. The appellant filed the appeal petition to this Authority and the decision is taken as follows: Agree with the order vide OP No.41/2022-23 dated 30.09.2022 of Consumer Grievance Redressal Forum (CR).
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KERALA ELECTRICITY OMBUDSMAN
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