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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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P-074-2021-Sri. Hydrose, Ernakulam-Order 15-02-2022

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The Anti Power Theft Squad (APTS) of KSEB Ltd. inspected the premises and found that the Multiplication Factor used for arriving at the actual consumption of energy in the premises was ‘20’ instead of ‘30’ and thereby the Licensee sustained a revenue loss. Hence, the respondent issued a short assessment bill amounting to Rs.5,22,087/- for the period from 08/2018 to 05/2020 to compensate the revenue loss. The appellant did not remit the amount and filed a writ petition before the Hon’ble High Court of Kerala vide WP (C) No.1207/2021. The Hon’ble Court directed the appellant to approach Consumer Grievance Redressal Forum within thirty days. Accordingly, the appellant filed a petition before CGRF, and the Forum dismissed the petition. The appellant filed this appeal petition before this Authority. There occurs a mistake in the billing (calculation) due to wrong application of multiplication factor or due to some oversight. The short payment amounts became due only after realization of mistake. Amount of the short assessment bill was never demanded earlier and same cannot be said to be due at any earlier time. The appellant does not dispute the error in the application of multiplication factor occurred to KSEBL in raising his monthly bills. The appellant is bound to pay the charge for the electricity he had consumed. This Authority upheld the decision taken by the CGRF, Central Region, Ernakulam in OP No.20/2021-’22 dated 15-09-2021. Instalment facility shall be granted as per rules.
P-072-2021-Sri. Shiyas Hussain, Kollam-Order 15-02-2022

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The Anti Power Theft Squad of KSEB Ltd. inspected the premises of the appellant and found that the consumption was not recorded in ‘B’ phase of the CT operated meter due to the improper CT connection in ‘B’ phase. The respondent issued a short-assessed bill to the appellant and hence, the appellant filed a petition before the CGRF, Southern Region, Kottarakkara. The Forum in its order decided as follows: (1) The respondent is directed to revise the short assessment bill by limiting the period of short assessment to twenty-four months and to allow 12 monthly instalments to the petitioner without interest for the remittance of the amount, if the petitioner desires. Then the appellant filed this appeal petition before this Authority. It is decided to quash the short assessment bill issued to the appellant. The respondent is directed to test the metering system including energy meter and Current Transformers (CTs) as per rules and ascertain its correctness within 30 days from the date of order. If the metering system is correct, the respondent shall revise the bill under ToD system for 24 months taking the average of the recorded consumption and issue to the appellant within fifteen days from the date of receipt of test result of the meter. If the metering system is defective, the respondent shall follow the procedure as per the relevant Regulations of Kerala Electricity Supply Code 2014. The order of CGRF, Southern Region, Kottarakkara in OP No.44/2021 dated 20-09-2021 is set aside.
RP-005-2021- AXE, ESD, Pinarai, Kannur - Order 02-02-2022

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The appellant remitted Rs.1,41,894/- towards “other charges” specified in the regular monthly bills from 01-11-2018 to 02-11-2020. As per respondent “other charges” mentioned in bills are low power factor penalty. The appellant approached officials of KSEBL at various levels for the refund of “other charges” from 01-11-2018 to 02-11-2020. Since no action was taken by the Officers of KSEB Ltd., the appellant filed petition in CGRF, Northern Region, and the Forum in its order dated 02-03-2021 rejected the request of the appellant. The appellant filed an appeal petition vide P-028/2021 before this Authority and a decision was taken as follows: “There are lapses on the part of appellant in maintaining the rated values of capacitors to avoid power factor disincentives and lapses on the part of respondent to intimate the subject of low power factor to the appellant as per rules. As such, it is decided to refund the power factor penalty realized from the appellant for 12 months from 11/2019 to 11/2020, by limiting the period of refund requested by the appellant. The respondent shall refund the amount realized under “other charges” or “power factor penalty” from the appellant from 11/2019 to 11/2020 within 45 days from the date of order or adjust in the future bills.” This Authority of the view that power factor of the industrial and other applicable categories of the consumers can be improved by monitoring the data available to the Licensee. In the review petition nothing is pointed out, which escaped from the notice of this Authority while disposing the appeal petition. The review jurisdiction is limited to rectify a mistake or an error which is apparent on the face of records and it cannot be used as appellate jurisdiction. In this background, this Authority did not find any reason to intervene the order already issued. It is decided that review petition is not maintainable and hence, rejected.
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