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Orders of Kerala Electricity Ombudsman  in pdf format
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P-068-2021-Sri. Jibu C Jamal, EKM-Order 25-02-2022

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In the inspection conducted by the Licensee, KSEB Ltd. on 07-05-2021, the metering system was found defective and disconnected the power supply to the premises. The appellant requested the respondent for reconnection with unmetered supply on 07-05-2021 and the same was effected on the same day itself for 15 days or till the date of providing new metering system whichever is earlier as per the provisions contained in Regulations of Kerala Electricity Supply Code 2014. The appellant was willing to remit the energy charge during the period of unmetered supply based on the previous average of the recorded consumption. On 10-08-2021, the appellant was given a short assessment bill for the period from 03/2021 to 05/2021 revising from Rs.1,97,217/- to Rs.2,35,802/-., Rs.1,23,401/- to Rs.2,40,785/- and Rs.1,82,546/- to Rs.2,36,470/- respectively. Since the revision of bills was not acceptable, the appellant filed a petition in Consumer Grievance Redressal Forum (CGRF), Central Region vide OP No. 14/2021-22 and the Forum in its order dated 10-09-2021, rejected the request of the appellant. The appellant filed this appeal petition before this Authority. It is decided to quash the short assessment bills for Rs.2,09,893/- issued to the appellant. The respondent is directed to revise the bill for 04/2021 and 05/2021 taking the average of the monthly energy consumption recorded in the new meter for 06/2021, 07/2021 and 08/2021 under ToD billing to the appellant within fifteen days from the date of order. The respondent shall also revise the demand charge for 04/2021 and 05/2021, taking the demand charge of the same month in the previous year. The order of CGRF, Central Region in OP No.14/2021-22 dated 10-09-2021 is set aside.
P-066-2021-Smt. Subha Murugan, Kollam-Order 25-02-2022

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The Anti Power Theft Squad (APTS) of KSEB inspected the premises of the appellant and found 8 kilowatts unauthorized additional load and the appellant was issued an assessment bill. Against the subsequent notices, the appellant filed a writ petition before the Hon’ble High Court of Kerala. The Hon’ble High Court through an interim order directed the appellant to remit 50% of the bill amount including surcharge and the amount was remitted by the appellant. The writ petition was finally disposed of with the direction to remit Rs.50,000/- further and the amount was remitted by the appellant. The appellant was given another notice for Rs.1,37,596 and hence, the appellant filed another writ petition before the Hon’ble High Court of Kerala. The Hon’ble Court directed the appellant to remit 50% of the amount Rs.1,37,596/- and also directed to file appeal before the Chief Electrical Inspector within a period of two weeks. The appellant remitted Rs.68,788/- towards 50% of Rs.1,37,596/-, but again the appellant did not file an appeal before the Chief Electrical Inspector. Another notice demanding Rs.81,170/- was given to the appellant, which led to file one more Writ Petition before the Hon’ble High Court of Kerala. The Hon’ble High Court directed the Chief Electrical Inspector to consider the appeal of the appellant and pass appropriate orders thereon after hearing the parties within a period of two months thereafter. The Chief Electrical Inspector conducted hearing on 05-02-2016 and issued orders on 06-03-2016 with a direction to the respondent to revise the original bill for Rs.75,226/- based on the revised connected load. Accordingly, the respondent revised the original bill from Rs.75,226/- to Rs.16,970/- along with surcharge for Rs.52,854/- up to 14-09-2010. Since the grievances of the appellant mentioned in the appeal petition are in continuation of the decision of the Chief Electrical Inspector, it is not proper to interfere in the appeal and it is proper to approach the Chief Electrical Inspector, who decided in the subject of additional load as directed by Hon’ble High Court of Kerala. It is decided to reject the appeal petition P-066/2021 filed by the appellant and stands disposed of as such. The appellant is free to approach the Chief Electrical Inspector for redressing the grievance.
P-076-2021-Sri. K. Lava, Kottayam-Order 15-02-2022

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In the inspection conducted by the Licensee at the time of reading for the month of 03/2021, it was noticed by the officials of the Licensee that the Current Transformer (CT) connections were wrongly given such that import and export readings got interchanged. As per respondent, the Licensee sustained a revenue loss due to the improper connection by way of incorrect recording of energy export and import. In order to compensate the revenue loss, the appellant was given a short-assessment bill The appellant filed a petition before CGRF and the Forum in its order issued the following: (2) The respondent is directed to conduct an inspection at the premises afresh with meter data downloading in the presence of the petitioner or his authorized representative strictly observing the rules laid down in the Regulation 173, 150, 51, 152 etc. of the Kerala Electricity Supply Code 2014 relating to conducting inspection and issue short assessment bill on the basis of the meter data thus, downloaded and other details. (3) The respondent is also directed to allow maximum eligible instalments to the petitioner for remitting the short assessment bill without any interest. The appellant filed this appeal petition before this Authority. This Authority observed that the metering system was wrongly connected and which was set right on 15-03-2021. The downloaded data of the meter is a proof for the incorrect metering system. Hence, the appellant is liable to remit the revised bill amount. The appeal petition filed by the appellant is dismissed. The order of CGRF, Southern Region, Kottarakkara in OP No.50/2021 dated 28-09-2021 is upheld.
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