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Category: Orders
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Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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P-073-2022-Sri. Tony Thomas, Ernakulam-Oder 09-12-22

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As the industrial unit was closed since 2018, there was no electricity consumption. The appellant represented to Special Officer (Revenue) for the relaxation of the minimum demand charges and then to Hon’ble Minister of Electricity. The power was disconnected on 01-04-2021 and then the appellant paid Rs.3,50,000/- on 01-03-2022 and power reconnected during March 2022. The appellant filed petition to the Consumer Grievance Redressal Forum (CGRF), Central Region and CGRF (CR) ordered that the petitioner is liable to pay the arrear bill and granted instalment facility of 12 monthly instalments to make the payment. The appellant filed appeal petition before this Authority and following decision is taken: 1. The appellant is not liable to pay the demand charges beyond 180 days of disconnection and accordingly the arrear amount is to be recalculated. 2. The appellant is liable to pay the arrear bill amount as per the revised bill prepared in accordance with (1) above. 3. The order of Consumer Grievance Redressal Forum (Central Region) is modified accordingly. 4. The Licensee shall grant instalment facility as decided by Consumer Grievance Redressal Forum.
P-078-2022-Sri. Asokan, Gijas Rubbers Pvt. Ltd., Ernakulam- Oder 12-12-22

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The appellant stated that he has received short assessment bill for a period from July 2016 to December 2016 for Rs.41,925/- and a low voltage surcharge bill of Rs.70,510/- for the period from February 2019 to August 2021. On 28-02-2022, the appellant approached KSEBL ‘Adalath Committee’ and the decision was the bills cannot be revised. Then the appellant approached the Consumer Grievance Redressal Forum (CGRF), Central Region and CGRF (CR) vide order dated 23-09-2022 ordered that the appellant is liable to pay these two undercharged bills. Aggrieved by the decision of the Forum, the appellant filed appeal petition before this Authority and following decision is taken: 1. This Authority hereby agreed on the decision of the CGRF (CR). 2. The appellant is liable to pay the short assessment bills as raised by the Licensee.
P-081-2022-Sri. Prakash. P., Kollam-Oder 07-12-22

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The meter reading was not taken for 14 billing cycles as the shop was closed. The status was door locked up to 02/2022. The meter reading was taken on 22-04-2022 and it shows a very high reading and consumption recorded was 5084 units and then the Licensee raised a bill for Rs.33,820/-. The connection is for a shop, which is rented out for shop, which is renting some materials for the cremation purpose. The appellant complains about the defect in the meter. The appellant requested to waive off this exorbitant bill. The appellant filed the petition to CGRF (SR) and CGRF (SR) vide order dated 30-09-2022 quashed the bill raised by the respondent. The appellant approached this Authority by filing this appeal petition and following decisions are taken: 1. This Authority hereby agreed on the decision of the CGRF (SR). 2. The consumer has to make arrangements for the meter accessible for continuously for recording the reading.
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