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The consumer paid the penal charges for the UAL availed and continued to pay the penal charges regularly. When the arrear bill issued including the energy charges, dispute- P/ 287/ 2012- Sheeda Dharmasselan-Varkala.
Originally the penal charges for the UAL connected, contained only penalty on the Fixed charges portion, which was low compared to the energy charges. The consumer used to pay the penal charges for the UAL connected and did not bother either to remove it or regularise it subsequently, but opted to enjoy it knowingly or unknowingly. The consumer was issued an arrear bill including the proportionate energy charges, (which came into effect from 15.6.2007), which is the cause of the dispute because of the huge amount involved.

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Created 2013-05-17 10:48:31

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