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Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P/039/2016 Sri Arun R. Chandran Ernakulam

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The appellant represents M/s Indus Towers Ltd, a company providing passive infra structure service to telecommunication providers. The consumer number of the above service connection is 8556 and is under the jurisdiction of Electrical Section, Sivapuram. The appellant is paying the current charges regularly without any due or delay. But the respondent as per the letter dated 17-12-2015 directed the appellant to remit an amount of Rs. 64,935.00 towards the short assessment for unauthorized additional load for the period from 01/2010 to 08/2010 and unauthorised extension based on the inspection report of general audit conducted in the Section. The appellant has submitted an objection petition before the Assistant Engineer which was rejected by him. Aggrieved against the above demand, the appellant submitted a petition before the Consumer Grievance Redressal Forum, Kozhikode which was dismissed vide order in OP No. 166/2015‐16 dated 07-04-2016. Not satisfied with the order of the Forum, the appellant has submitted this appeal petition before this Authority. In view of the discussions, it is hereby concluded that the respondent has not followed the mandatory procedures contemplated under Section 126 (2) and (3) while issuing the penal bill for an amount of Rs. 64,935.00. Hence the penal bill issued is hereby quashed. The order of CGRF in OP No. 166/2015‐16 dated 07-04-2016 is set aside. The appeal petition is allowed. No order as to costs.
P/030/2016 Sri Rajeevan K.P. Kozhikode

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The service connection with consumer No. 16693, under Electrical Section, Kuttiadi registered in favour of Sri Rajeevan K.P., the appellant. The service was effected on 29-05-2015 under domestic tariff (LT-1A) with a connected load of 4180 Watts. While being so, the appellant was aggrieved with the exorbitant bill issued for consumption for a period of 36 days from 29-05-2015 to 03-07-2015 for an amount of Rs. 1,450.00. It is alleged that the respondent has not conducted any inspection but directed to remit the amount for the time being. Accordingly the appellant remitted the bill amount. Thereafter the appellant was served with a subsequent bill no. 659251 dated 04-09-2015 for an amount of Rs. 10,768.00 for the period from 03-07-2015 to 04-09-2015. The appellant had submitted a written representation before the respondent with a request to get the electric meter to be tested by the Electrical Inspectorate and to set aside the above said bill. Thereupon, on 14-09-2015 the respondent inspected the site and the said electrical meter and connected apparatus were taken in to custody as per the site mahazar dated 14-09-2015 prepared at the site. On 17-09-2015, the appellant was issued with a notice intimating him that his average consumption was being fixed as 484 units and with a direction to pay Rs. 2,459.00 and accordingly the appellant remitted Rs, 2,509.00, including surcharge on 28-09-2015. Thereafter, vide notice No. B.B/Meter Complaint/2015-2016/468, dated 18-01-2016, the appellant was directed to pay Rs. 8,309.00 after deducting the amount of Rs. 2,477.00 which was already being paid as per the ad hoc bill, out of the total amount as per the bill dated 04-09-2015, before 02-02-2016. Being aggrieved, the appellant lodged complaint before the CGRF, Kozhikode on 1-2-2016. It was requested to waive off the excess charges levied in the bill of Rs. 10,768.00 and to avoid disconnection of power supply. The CGRF had dismissed the petition on the ground that the bill issued by the respondent is in order and the petition is devoid of any merits. Aggrieved by this, the appellant has submitted this appeal petition before this Authority on 03-05-2016. In view of the above discussions, there is no justification for issuing such a huge bill to the appellant even without analyzing or finding out the exact reason for the excess consumption. Hence the disputed bill is hereby quashed. The respondent is directed to issue revised bill based on average consumption of the three billing cycles after the period of disputed bill and the excess amount, if any, remitted by the appellant shall be adjusted in the future bills. The order of CGRF is set aside. The appeal petition is allowed. No order as to costs.
P/042/2016 Sri. John Vilangadan Kochi 24.

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The appellant, Sri John Vilangadan, is a commercial consumer with consumer No. 26286 under Electrical Section, Palarivattom, who is aggrieved by the exorbitant electricity bill issued to him on 16-03-2016 for an amount of Rs. 69,475.00. So, the appellant approached the Assistant Engineer with a complaint on 30-03-2016 regarding the excess reading of the meter and the impugned bill. Accordingly, the respondent verified the correctness of the meter by installing a Check meter in the premises of the appellant. During verification, no variations or discrepancies were noticed in the existing meter. Hence the respondent directed the appellant to remit the bill amount. Being aggrieved, the appellant filed a petition before the CGRF, Ernakulam and the Forum disposed of the petition vide order no. CGRF‐CR/Comp.06/2016-17/100 dated 02-06-2016 with a finding that the bill dated 06-03-2016 issued to the appellant is in order. Against the decision of the Forum, the appellant has filed the Appeal petition before this Authority. In view of the above discussions, there is no justification for issuing such a huge bill to the appellant even without analyzing or finding out the exact reason for the excess consumption. Hence the disputed bill is hereby quashed. The respondent is directed to issue revised bill based on average consumption for the period preceding the date of the bill challenged before this Authority. The order of CGRF is set aside. The appeal petition is allowed. No order as to costs.
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