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Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P/051/2016 Dr. George Abraham, Kothamangalam, Ernakulam

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The appellant, Sri George Abraham, is a domestic consumer with consumer No. 5899 under Electrical Section, Keerambara, Kothamangalam, who is aggrieved by the exorbitant electricity bill issued to him on 23-02-2016 for an amount of Rs. 12,218.00. So, the appellant approached the Assistant Engineer with a complaint against the impugned bill. Accordingly, the respondent verified the accuracy of the meter by installing a check meter in the premises of the appellant and found that no variations or discrepancies were noticed in the existing meter. Hence the respondent directed the appellant to remit the bill amount. Being aggrieved, the appellant filed a petition before the CGRF, Ernakulam and the Forum disposed of the petition vide order no. CGRF‐CR/Comp.04/2016-17/157 dated 27-06-2016 with a finding that the bill dated 23-02-2016 issued to the appellant is in order. Against the decision of the Forum, the appellant has filed this appeal petition before this Authority. In view of the above findings, the bill dated 23-02-2016 issued for Rs. 12,221.00 is quashed. The respondent is directed to prepare new bill only for the energy recorded for the month of February 2016 for 817 units. The order of CGRF-CR/Comp.04/2016-17/157 dated 27-06-2016 is hereby set aside. No order as to costs.
P/47/2016 Smt. T.P. Radha, North Paravur, Ernakulam

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The appellant, Smt. T.P. Radha, is a domestic consumer with consumer No. 1372 under Electrical Section, Cherai. The grievance of the appellant is that the respondent issued an exorbitant bill amounting to Rs. 23,372.00 on 23-10-2015 for a bimonthly consumption of 2829 units. The appellant approached the respondent with a complaint against the impugned bill. But the respondent stated that they have checked the accuracy of the meter and no variations or discrepancies were noticed during the testing of the existing meter. Accordingly the respondent directed the appellant to remit the bill amount. Being aggrieved against the direction, the appellant filed a petition before the CGRF, Ernakulam and the Forum disposed of the petition vide order no. CGRF‐CR/Comp.121/2015-16/124 dated 14-06-2016 with a finding that the bill dated 23-10-2015 issued to the appellant is in order. Not satisfied with the above decision of the Forum, the appellant has filed this appeal petition before this Authority. The assessment made in this case is without conducting any testing of the meter in an accredited lab or even without verifying the statutory mandates mentioned above. So the assessment is arbitrary, illegal and not sustainable before law and is hereby quashed. However, the respondent is directed to revise the bill for the month of 04/2015 based on the previous average consumption. This shall be done at any rate within 15 days from the date of receipt of this order. If the appellant desires to have a new service connection to her premises she can apply for the same as a fresh applicant after complying with the formalities required. When the appellant is making such an application then the respondent is directed to issue a new service connection to the appellant after observing the formalities without any delay. The order of CGRF‐CR /Comp.121/2015-16/124 dated 14-06-2016 is set aside. No order as to costs.
P/052/2016 Sri. Raju M. Varkey, Pathanamthitta

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The service connection with consumer No. 12143, under Electrical Section, Mallappally stands in the name of Sri Raju M. Varkey, the appellant, with a connected load of 10296 Watts under domestic tariff. A short assessment bill for Rs. 9,901.00 was issued to the appellant, reassessing him, for the meter faulty period from 7/2015 to 9/2015 based on an audit report of Regional Audit Officer. Aggrieved against the impugned bill, the appellant filed a complaint before the CGRF, Kottarakkara on 28-03-2016. But the Forum in its order in OP No. 42/2016 dated 30-05-2016 dismissed the petition since the bill issued by the respondent was found in order. Not satisfied with the decision of CGRF, the appellant has submitted this appeal petition before this Authority. In view of the above discussions, there is no justification for issuing a revised bill to the appellant even without conducting any testing of the energy meter. Hence the impugned bill is hereby quashed. The respondent is directed to issue revised bill for the period from 07/2015 to 09/2015 at any rate within 30 days from the date of receipt of this order based on average consumption for the 3 billing cycles after the meter is replaced and the excess amount, if any, shall be adjusted in the future bills. The appeal petition is allowed. The order of CGRF is set aside. No order as to costs.
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