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Category: Orders
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Order by: Default | Name | Date | Hits | [Ascending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P002/2021-Sri. Sainulabdeen, Kollam - Order 28-06-2021

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The meter reading in 4/2020 was not taken by the respondent due to the restrictions imposed in the ‘Lockdown period’ and hence, issued the bimonthly bill taking the average of the previous consumption. As per appellant, bills are exorbitant and suspected the meter was defective. The testing of energy meter in the premises itself with a calibrated test meter by the respondent is not accepted by the appellant and hence, the appellant can approach the respondent for the testing of the meter is a NABL accredited laboratory after remitting required testing fee within 15 days from the date of this order. The respondent shall select the laboratory for the testing with the concurrence of the appellant and testing shall be done within 30 days from the date of application for testing. If the meter is found good in the testing, the appellant shall remit the disputed bill amount within the revised due date fixed by the respondent. If the meter is found defective, the disputed bills shall be withdrawn by the respondent and issue a revised bill taking the bimonthly average of the consumption in the undisputed period from 28-08-2019 to 25-02-2020 for 478 units 509 units and 569 units. The appeal petition filed by the appellant is allowed to this extent and stands disposed of as such. The order of CGRF, Southern Region, in OP No: 70/2020 dated 29-12-2020 is set aside.
P-008/2021-Sri. Kurian Jacob-Order dated12-07-2021

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The appellant was billed bimonthly up to 03-02-2020 and reading could not be taken in April 2020 due to COVID-19 lockdown and hence, issued bill for Rs.2,828/- taking the average of the previous consumption as 468 units. On 03-06-2020, meter reading was taken and found consumption for two bi-months from 03-02-2020 to 03-06-3020 as 1363 units and issued two bills for Rs.5,263/- & Rs.5265/-. CGRF, Southern Region directed the respondent to install a calibrated meter for ascertaining the accuracy of the meter and found the appellant is liable to pay the bill. The appellant filed this appeal petition before this Authority. The testing of energy meter in the premises itself with a calibrated test meter by the respondent is not accepted by the appellant and hence, the appellant can approach the respondent for the testing of the meter in a NABL accredited laboratory after remitting required testing fee within 15 days from the date of this order. The respondent shall select the laboratory for the testing with the concurrence of the appellant and testing shall be done within 30 days from the date of application for testing. If the meter is found good in the testing, the appellant shall remit the disputed bill amount within the revised due date fixed by the respondent. If the meter is found defective, the disputed bills shall be withdrawn by the respondent and issue a revised bill taking average of the three-bimonthly consumption in the undisputed period prior to 03-02-2020 as per rules. The appeal petition filed by the appellant is allowed to this extent and stands disposed of as such. The order of CGRF, Southern Region, in OP No: 78/2020 dated 18-01-2021 is set aside.
P-009/2021-Sri. Anilkumar.G - Order 12-07-2021

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The appellant’s son, Sri. Abhijith had requested to the Assistant Engineer of the Section Office for shifting the Low Tension three phase line from the appellant’s property to the nearby road and to re-route the weatherproof wire used for providing service connection to his brother’s house conveniently under deposit work. The respondent prepared an estimate for the above work and a portion of the amount deposited in the section office and the remaining portion paid to the contractor, who arranged the works as directed by the respondent. But, as per appellant, the work was not properly carried out and erection of electric pole is inconvenient to the appellant. The appellant filed petition to the CGRF, Northern Region for the convenient rearrangement of the line. But the Forum rejected the request of the appellant, observing that the line was drawn in technically feasible way and the Licensee had acted as per rules prevailing. But it is to be noted that even the shifting of line is shortest, economical or through a technically feasible route, if any genuine objection from the part of nearby property owners, it is proper to file the case before the District Magistrate. Hence, this Authority declines to enter the merit of the request of the appellant for compensation also. The appellant may approach the District Magistrate for the redressal of their grievance as further objections may be raised by the owners of the property through which shifting of the electric line is done and from the nearby property owners. The order of CGRF in OP No.87/2020-21 dated 13-01-2021 is set aside.
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