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Category: Orders
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Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P-044-2020-Ms. Alta World , Kozhikode-Order 17-02-2021

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The appellant received two electricity bills amounting to Rs.5,198/- and Rs.5,051/- for April 2020 and May 2020 respectively. The appellant approached the CGRF, Kozhikode with a petition vide OP No. 55/2020-21 against the bills on the ground that there was no consumption in the premises due to the closure of the establishment within the period of ‘Lockdown’ declared by the Govt. to restrict ‘COVID 19’. The Forum dismissed the petition in its order dated 04-12-2020, observing there is no sustainable ground to interfere into the demand raised. Appellant filed appeal petition on 22-12-2020. For the reasons detailed above, the appeal petition No. P-044/2020 filed by the appellant stands dismissed as it is found having no merits. The order dated 04-12-2020 in OP No. 55/2020 of CGRF, Northern Region is upheld. The appellant shall remit the disputed bills and no surcharge or interest shall be collected from the appellant.
P-045-2020-Sri. Thulaseedharan,TVM-Order 17-02-2021

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On suspecting faultiness of meter, the appellant applied for meter testing on 13-06-2016 to the respondent. The respondent had not done anything to test the meter for three years and finally installed a ‘test meter’ in parallel with the premises meter on 22-08-2019. The ‘test meter’ was retained in the premises for 39 days and found the premises meter was faulty. As requested by the appellant, the premises meter was again tested at meter testing laboratory at TMR, Tirumala of KSEB Ltd. to confirm the defectiveness of the meter. The test result shows the meter was defective and hence, the electricity bill for September 2019 was revised by reassessing the consumption for 271 units. The appellant is not satisfied with the revision of only a single bill and filed a petition before CGRF, Kottarakkara vide OP No.45/2020. The Forum in its order dated 23-10-2020 directed the respondent “to revise the bill on the basis of the test report for a period of six months and the excess or deficit amount on account of such revision shall be adjusted in the subsequent bills”. Appellant filed appeal petition on 30-12-2020, seeking refund of excess amount remitted for the last three years. It is decided to reassess the consumption for 24 months (12 bimonthly bills) prior to 04-10-2019, the date of installation of new meter. The consumption for the reassessment shall be the average of the recorded consumption in the new meter from 17-12-2019 to 20-06-2020, 305 units, 399 units and 325 units i.e. 343 units. The respondent shall prepare an adjustment bill for 12 bimonthly spot bills and adjust from the next bimonthly bill onwards. The Appeal Petition filed by the appellant is allowed to this extent and stands disposed of as such. The order of CGRF dated 23-10-2020 is modified to this extent.
P-43-2020 Sri. Mohammed Afzal, Aluva-Order 18-02-2021

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The appellant had complaint in the electricity bill received on 16-05-2020 and hence, registered a complaint before the Customer Care Services of KSEB Ltd. on 18-05-2020 and reply was received on 19-05-2020 that the reported complaint was rectified. In order to avoid disconnection of supply, the appellant remitted the amount mentioned in the bill on 16-05-2020. The next bimonthly bill was received on 16-07-2020, which had been prepared based on the average of the previous three bi-month since meter reading could not be taken due to the declaration as containment zone in the area. The appellant approached CGRF, Central Region and filed a petition vide OP No.24/2020-21, seeking review of electricity bills and for the replacement of defective meter. The CGRF dismissed the petition vide its order dated 17-11-2020 observing ‘lack of merit’. Appellant filed this appeal petition before this Authority on 15-12-2020. From the conclusions arrived at, the bi-monthly bills issued for 877 units in 05/2020 and 648 units in 07/2020 is quashed. The respondent shall revise the bimonthly bills issued in 05/2020 and 07/2020 for 426 units in each bi-month and issue within 15 days of the order. The appellant shall remit the bill amounts within the due date mentioned in the bill so revised. No surcharge or interest shall be collected from the appellant in the petition period. The order of CGRF, Central Region in OP No. 24/2020-21 dated 17-11-2020 is set aside.
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