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Category: Orders
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Order by: Default | Name | Date | Hits | [Ascending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P/030/2019 - Sri. Zabir Ehsan, Kozhikode

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The appellant is the consumer having consumer, No. 1166371013310 registered in the name of Sri Saidalavi under Electrical Section- Pantheerankav. The registered connected load of the consumer is 3847 watts. He is aggrieved by the exorbitant electricity bill dated 26-04-2018 amounting to Rs. 5285/- for the bimonthly consumption for 729 units from 23-02-2018 to 25-04-2018 and another bill dated 26-06-2018 amounting to Rs. 1746/- for 376 units from 26-04-2018 to 24-05-2018. The supply was disconnected on 24-05-2018 and later the service connection dismantled on 17-12-2018. The appellant approached the CGRF with a complaint against the impugned bills. The CGRF, Kozhikode has dismissed the petition on finding that the appellant could not convince the Forum that such quantum of electricity is not utilized by him. Aggrieved by the decision of CGRF, the appellant has submitted the Appeal petition before this Authority. From the findings and conclusions arrived at as detailed above, I decide as follows. The spot bills amounting to Rs. 5,285/- and Rs. 1,746/- issued to the appellant for the period from 23-02-2018 to 24-05-2018 is quashed. The respondent shall issue revised bills taking the average of previous 2 bi-months consumption of 188 units and 193 units, within a period of 15 days from the date of receipt of this order. The respondent shall reconnect service connection on remittance of the arrears by the appellant and after obtaining fresh application with required fees. The order of CGRF in OP No. 145/2018-19 dated 25-03-2019 is set aside. The Appeal Petition filed by the appellant is allowed and stands disposed of as such. Having concluded and decided as above it is ordered accordingly. No order on costs.
P/029/2019 - Sri. Mathew George, Ernakulam

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The appellant having consumer number 6003 is a domestic consumer under Electrical Section, Kaloor. The appellant lodged complaint before the CGRF, Ernakulam requesting to refund the excess charges of Rs. 7,142/- levied and the cost of electricity meter charged for Rs. 4,639/- by the respondent. The CGRF had disposed the petition vide order no. OP No. 101/2018-19 dated 29-03-2019. Not satisfied with decision taken by the CGRF, the appellant has submitted this Appeal petition before this Authority on 26/04/2019. From the findings and conclusions arrived at as detailed above, I decide as follows. The amount of Rs.4639/- realized from the appellant for changing the defective energy meter is quashed. The respondent shall refund/ adjust the amount within a period of 30 days from the date of receipt of this order. The order of CGRF in OP No. 101/2018-19 dated 29-03-2019 is modified to this extent. The Appeal Petition filed by the appellant is allowed and stands disposed of as such. Having concluded and decided as above it is ordered accordingly. No order on costs.
P/037/2019 - Sri. Narayanan K., Ernakulam

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The appellant represents M/s Indus Towers Ltd., a company providing passive infra structure service to telecommunication providers. The appellant is a 3 phase LT VI F consumer bearing number 23866 under Electrical Section No.2, Thodupuzha, with a connected load of 16260 watts. A short assessment bill amounting to Rs. 17305/- was issued to the consumer on recording of below normal consumption for the period from 10/2015 to 12/2015. An objection against the demand was filed before the Assistant Engineer on 25-09--2018. He rejected the petition without quoting any valid reason or regulations and directed the appellant to remit the short assessed amount vide letter dated 15-10-2018. Against the short assessment bill, the appellant had approached the CGRF, Ernakulam by filing a petition No. OP No. 72/2018-19 dated 30-03-2019. The Forum disposed of the petition by quashing the short assessment bill for Rs. 17305/- . The CGRF has not issued an order regarding the refund of the excess amount collected during the faulty meter period. Aggrieved against this, the appellant has submitted this appeal petition before this Authority. From the conclusions arrived at as detailed above, I decide to uphold the decision of CGRF in OP No. 72/2018-19 dated 30-03-2019, in quashing the short assessment bill amounting to Rs. 17305/- issued to the appellant. The average consumption for 2534 units taken for billing from 01/2016 to 11/2016 is a bogus figure (not an average figure) and which could not be explained by the respondent. The disputed period 10/2015, 11/2015 and 12/2015 is not taken for calculating the average consumption from 01/2016 to 11/2016 and it is decided to take the average consumption from 07/2015, 08/2015 and 09/2015 (2383 units) for calculating average consumption and the respondent is directed to revise the bills for the consumption period of 01/2016 to 11/2016 as stated above. The excess amount collected shall be refunded by adjusting it in consumer’s future bills. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the appellant is allowed as ordered and stands disposed of as such. No order on costs.
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