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Category: Orders
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Order by: Default | Name | Date | Hits | [Ascending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P/025/2023- Shri. George C.R.

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The appellant is a consumer of the licensee under the section Kecheri. He is the owner of a land in kuttamkulam, Melur village, Kunnamkulam Taluk. The officials of kecheri section of licensee has erected stay wires of the posts in his property without the consent. Initially one straight stay wire and V type stay wire erected and then the licensee had removed one stay from the V type stay and now two straight stay wires are there. The stay wires inside his property are creating obstruction for the development of the land. The appellant filed petition to CGRF and CGRF issued order dated 31/03/2023 stating that if the appellant suggests an alternate feasible route the respondent can shift on remittance of cost. Aggrieved by the order of the CGRF, appellant filed the appeal petition to this Authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. The licensee has to remove one stay from the property by providing a tension releasing mechanism to the cable that is an additional post to support the ABC after the gate of the neighbouring property. 2. The shifting of the stay and installation of the post is to be done at the cost of licensee. 3. No order on cost.
P/026/2023- Smt. Sathi Devi P.

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The appellant Smt. Sathi Devi is a consumer under the Electrical Section, Kollappaly, with consumer number 1157407004829 and residing at Aimcombu. The appellant received a heavy bill for the billing month August/2022 amounting Rs. 13,532/-. The appellant complained to the officials of the Licensee. The meter reader has not taken the reading for the two billing cycles mentioning the meter was not accessible as the gate was closed. The meter reader has not used the wicket gate at the side for entering inside to take reading. The billing was done based on the average consumption of previous billing cycle and the actual reading was taken on the billing month of August 2022. The total amount was calculated by spreading the consumption for the door lock period and adjusted with the provisional bill. The appellant requirement is to revise the exorbitant bill and issue a normal bill on the basis of average consumption. The appellant filed petition to the CGRF and CGRF issued order stating that the appellant is liable to pay the amount as per the bill. Aggrieved by the decision of CGRF, the appellant filed this appeal petition to the authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. The appellant is liable to pay the charges as per the bill raised. 2. The licensee shall grant 12 instalments for remitting the payment. 3. No interest or surcharge payable. 4. The licensee shall examine whether the meter reader has performed his duty well, if not suitable action is to be taken. 5. No order on cost.
P/027/2023- Smt. Jayalakshmi. S

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The appellant is a native of Pallichal, Trivandrum. She had constructed a house in 1999 behind the ancestral house in the ancestral property. She had also purchased 1.25 cents to make direct entry from the public road to the house constructed. The approved plan also shows the entrance from the road. She was using the access through the ancestral property. The licensee has erected a two-pole structure and the transformer blocking the entrance to the house. She was working in Ernakulam and residing in Kollam and occasionally visits Trivandrum. She noticed this blockage very late and then approached the licensee for the shifting the structure. As nothing was happened, filed petition to CGRF and CGRF issued order stating that the appellant has to approach the ADM, Trivandrum. The order was not received by her and hence the appeal was delayed. Aggrieved with the decision of CGRF, the appeal petition is filed to this authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. The structure and transformer has to be shifted by the licensee at their cost. 2. The electric load has to diverted to the nearby transformer by enhancing the capacity. 3. No order on cost.
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