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Category: Orders
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Order by: Default | Name | Date | Hits | [Ascending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P/08/2023- Mr. Junior Telecom Officer

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The appellant Jr: Telecom officer, BSNL, Mattanur, Kannur is the consumer of the Licensee (KSEBL) under the Mattanur Electrical Section with consumer no: 1166754004927. The power connection was availed on 14/1/1997 with connected 45.368 kw in three phase. The metering arrangement is through CT of ratio 100/5. A telephone exchange and a JTO office are situated in this building. APTS, Kozhikode conducted an inspection on this premises on 21/07/2017 and found that the current reading in the meter was zero in Y phase. The meter was tested with calibrated test meter and noted that the consumption was 46.9% less than the actual. While downloading the meter data, its noted that this fault was existing since 13/11/2012. The short assessment bill for period from 13/11/2012 to 21/07/2017 was raised on 29/07/2021. The reason for the delay in raising the bill was mentioned as due to administrative reasons. This was contented by the appellant and filed petition to the CGRF. The CGRF issued order stating that the petitioner is liable to pay the assessment bill. Aggrieved by the decision of CGRF, the appeal petition is filed to this authority. Decision 1. The short assessment bill issued is quashed herewith. 2. The short assessment is to be revised based on the average consumption of the past three billing cycles immediately preceding 13/11/2012 as per section 125 of the Electricity Supply Code 2014. 3. The short assessment bill should be for a period two tears as per section 136 of the Electricity Supply Code 2014. 4. No surcharge is to be levied till 30 days from the receipt of this order. 5. The official responsible for delay in billing after the detection of defect is to be identified and necessary action is to be taken by the licensee
P/012/2023- Shri. M. Faisal

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The appellant Shri: M Faizal is the Secretary of the Kuruvattoor Grama Panchayath, Kozhikode. The Panchayath availed connection for street lighting for the area under the Vellimadukunnu, Electrical Section. No billing was done by the licensee to the panchayath for the street lights for years together and hence an assessment for Rs. 2,68,913/- has been done for a period from 07/2018 to 6/2020 (24 months) and issued to the Grama Panchayath on 16/07/2020. The appellant has remitted an amount of Rs. 3,33,500/- including the surcharge of Rs. 64,587/- on 07/2022. Additional surcharge bill have been raised by the licensee for Rs. 26,387/- and this has been quashed by the CGRF. The appellant’s request is to waive of the surcharge totally and reimburse the amount already paid. CGRF had allowed the waiver of Rs. 26,387/- only. Aggrieved by the decision of the CGRF, the appeal petition is filed to the authority. Decision On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as above the following decision are hereby taken. 1. I hereby agree with the decision of CGRF. 2. The case is disposed. 3. No order on cost.
P/013/2023- Shri. Mohammed Nisar

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The appellant Shri. Muhammed Nisar, Kannanchery House, Kannadiparamba, Kondotty is a consumer of the Licensee (KSEB) having Consumer No: 1165522036022. The appellant availed temporary supply for the construction of the house under 6F tariff and latter regularised to 1A. The appellant is working abroad for 10 years and his family also joined him in Saudi recently and hence the house is not occupied. Since October 2021 KSEB personal stopped taking the meter reading, and after six months appellant received a bill of Rs. 26, 542/- despite not consuming electricity. The appellant filed petition to CGRF and they disposed the case on 31/12/2022 stating that the appellant is liable to pay the amount demanded. Then the licensee informed that there was a mistake in the calculation the amount payable in Rs. 25,357/- instead of 24,605/-. Aggrieved by the decision of CGRF, the appellant filed appeal petition to this authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. Agree with the decision of CGRF. 2. The petition is disposed. 3. No order on cost.
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