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Category: Orders
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Order by: Default | Name | Date | Hits | [Ascending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P-058-2022- Sri. Jins Paul, Kottayam- Order 31-10-22

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There was an electric line passing through this property and this line was dangerously sagging. On 13th March 2020, there was a fire in the farm and the crops and other items in the farm were burned and damaged. The farm in the land of around 50 cents were totally damaged. The fire would have been developed due to the short circuit in the electric line. The appellant has already complained to the Section Office about the sagging of the line before the occurrence of fire. No action has been taken by the Asst. Engineer of the Licensee. The appellant has sent a claim for Rs.1.0 lakh towards the compensation for the damage and not yet settled. Appellant filed petition to CGRF (SR) and CGRF issued order stating that no records have produced to show the exact damage and loss suffered and hence, not admitted. The appellant approached this Authority by filing the appeal petition and following decisions are taken: 1. The Licensee has to ensure that the line is having the proper safety clearance in between the phases and ground. Necessary action is to be taken to ensure the same. 2. The appellant is failed to prove that the occurrence of fire is due to the short circuit and hence, claim is not allowed. 3. Shifting of line if required, the cost is to be borne by the appellant.
P-059-2022-Tirurangadi Muslim Orphanage Committee- Order 02-11-22

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The APTS of the Licensee conducted an inspection of the connection on 11th March 2019 and found that this billing was done under wrong tariff. Accordingly, a short assessment bill was raised for Rs.83,045/-. The appellant has requested to change to the actual tariff applicable on 19-03-2021. Accordingly, the tariff has been revised with retrospective effect and bill of Rs.5,98,088/- has been raised by the Licensee. An amount of Rs.3,62,113/- is only interest in the above bill where the principal amount due to tariff difference is only Rs.2,26,975/-. This has been corrected to Rs.5,55,904/-. The appellant objected for changing interest as there is no fault from the consumer and ready to pay the principal amount. CGRF (NR) vide their order dated 30-06-2022 ordered that the appellant is liable to pay interest except the period for which the delay happened from the Licensee. Appellant filed appeal petition to this Authority and the decision is taken as follows: 1) The order of Consumer Grievance Redressal Forum (NR) is set aside. 2) The appellant is not liable to pay the interest for the arrear amount. 3) The appellant has to pay the principal amount without any delay.
P-060-2022- Smt. Shamsiya A P., Manjery-Order 04-11-22

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The appellant Smt. Shamsiya. A.P. is the consumer of the Licensee under the Electrical Section, Manjeri North with consumer number 1165479035958. The connection is LT single phase with tariff LT IA used for domestic purpose. During May 2021, the meter reading was not taken due to the Covid-19 lockdown and accordingly provisional bill was issued by considering the average of previous 3 billing cycles. The next meter reading after March 2021 was taken during July 2021. The total consumption is seen to be high. Accordingly, the Licensee has issued an arrear bill claiming Rs.3,274/-. This amount is very much on higher side and the consumer approached the KSEBL, but no resolution. Appellant filed petition to CGRF, Northern Region, and as per the order dated 29-06-2022 that the respondent has the right to demand the amount against the actual consumption. The appellant filed appeal petition before this Authority and subsequently ordered that the appellant is liable to pay the bill raised by the Licensee.
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