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Orders of Kerala Electricity Ombudsman  in pdf format
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P/101/2019 Sri. Nishad M.A. Ernakulam

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The Appellant Sri. Nishad M.A is the owner of a restaurant in the name and style as Blooms Berry Restaurant with shop No. 74,75,76 & 83 in the Lulu International Shopping Mall Edappally, Kochi having consumer number 1155448026730 under LT VII A commercial tariff of Electrical Section Edappally. The service connection was effected on 18-06-2014 with connected load of 119390 watts. On 16.04.2019, the Anti Power Theft Squad, Ernakulam unit of KSEBL along with the officials of the Electrical Section Edappally had conducted an inspection at the premises of the appellant. During the inspection it was detected that the secondary wires from the CT provided in the Y phase power cable were wrongly connected to the B phase current terminals of the meter and the secondary wires from the CT provided on the B phase power cable were wrongly connected to the Y phase current terminals of the meter causing wrong phase association. So as to compensate revenue loss to the Board for the unrecorded portion of energy, the Assistant Engineer, Electrical Section, Edappally issued a provisional short assessment bill. Then the appellant had challenged before the CGRF, the demand notice dated 7-6-2019 issued by the respondent to pay an amount of Rs. 91,29,231/- as short assessment charges for the period from 18-06-2014 to 16-04-2019. The Forum disposed of the petition vide order No. 50/2019-20 dated 25-11-2019 by ordering that the bill is to be revised by adding one half of the recorded consumption. Aggrieved against this, the appellant has submitted this appeal petition before this Authority on 23-12-2019. For the reasons detailed above, it is decided to issue a revised short assessment bill for a period of 2 years from 12/2017 to 11/2019 by taking 50% of the recorded consumption in that period. The short assessment bill for Rs. 57,21,918/- is quashed. The order dated 25-11-2019 in OP No. 50/2019 -20 of CGRF, Ernakulam is set aside. The appellant is allowed instalments without interest, to remit the revised short assessment bill, if he desires so. Having concluded and decided as above it is ordered accordingly. The appeal petition filed by the appellant stands disposed of as such. No order on costs.
P/100/2019 Sri. Jose P.A. Ernakulam

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Appellant is the Managing Partner of Green Packs, Panthakkal, Karukutty, a consumer of electricity with consumer No 1155819012993 in LTIV Tariff with a connected load of 53 kW and contract demand 52 kVA. under Electrical Section, Karukutty. The service connection was effected on 3.9.2016 for industrial purpose with connected load of 30 kW. The Anti Power Theft Squad, Trissur had conducted an inspection in the premises of the appellant along with the officials of section office on 20-12-2018 and detected that the all of the CTs having ratio 100/5 A for metering was wrongly connected. So as to compensate revenue loss to the Board for the unrecorded portion of energy, the Assistant Engineer, Electrical Section, Karukutty issued a provisional short assessment bill by directing the appellant to pay Rs 4,42,311/- for the period 10/2016 to 02/2019 on 21-03-2019. Against the short assessment bill, the appellant had approached the CGRF, Ernakulam by filing a petition No. OP No. 1/2019-20. The Forum disposed of the petition vide order dated 23-11-2019 by ordering that the bill issued for Rs.4,42,311/- is genuine and legally sustainable except for the correction in the MD readings pointed out by the respondent vide submission dated 6/11/2019 which needs to be corrected. Aggrieved against this, the appellant has submitted this appeal petition before this Authority on 23-12-2019. From the conclusions arrived at as detailed above, I decide to quash the short assessment bill amounting to Rs. 4,42,311/-issued to the appellant. As the premises is with a load of three phase in nature, it is decided and directed the respondent to revise the bill by taking 31.73% as the unrecorded consumption from 10/2017 to 20-12-2018 and to issue the revised bill to the appellant within fifteen days. The appellant is allowed 12 instalments without interest, to remit the revised short assessment bill, if he desires so. Having concluded and decided as above it is ordered accordingly. The appeal petition filed by the appellant stands disposed of as such. The order of CGRF, Ernakulam in OP No. 01/2019-20 dated 23-11-2019 is set aside. No order on costs.
P/103/2019 Sri. Jayaprakashan C Kannur

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The appellant has availed a temporary electric connection for construction purpose from the Sreekandapuram Electrical Section having consumer number 1166477042794. After completion of the construction, the appellant has submitted application for tariff change and meter replacement on 19-03-2019 and remitted required fees. The meter replaced on 28-03-2019. On 08-06-2019, a current bill for Rs. 1965 was issued for the period from 08-04-2019 to 08-06-2019 for the consumption of 239 units under commercial tariff. Aggrieved by this, appellant approached the Section authorities with request to rectify the wrong tariff fixation and for refund of the excess amount remitted. Since this mistake has not been corrected by the KSEB, in spite of repeated requests, the appellant filed a petition before the CGRF, Kozhikode in petition no. OP 92/2019-20 requesting to award compensation for the sufferings. The CGRF disposed of the petition vide order dated 12-12-2019 that “CGRF has no power or jurisdiction to take action against the staff of the licensee, who had committed dereliction of duty or negligence. The petitioner has the liberty to approach the higher officers of the licensee in this regard. The petition is disposed accordingly.” Against the decision of the Forum, the appellant has filed the Appeal petition before this Authority on 23-12-2019. From the analysis done and conclusions arrived at, I take the following decision.’ It is left open to the appellant to approach the authorities of licensee for compensation within a period of 15 days from the date of receipt of this order as per regulation 16 of Kerala State Electricity Regulatory Commission (Standards of Performance of Distribution Licensees) Regulations 2015, if desires so. In the above circumstances the appeal is disposed of as above. The order of CGRF in OP No. 92/2019-20 dated 12-12-2019 is upheld. Having concluded and decided as above, it is ordered accordingly. No order as to costs.
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