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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1297
Orders of Kerala Electricity Ombudsman  in pdf format
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P/013/2020 Sri. B. Soman, Thiruvananthapuram

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The appellant is a domestic 3 phase service consumer bearing consumer No. 14170 under Electrical Section. Poonthura. Average bills were issued to the appellant from 10/2016 for 318 units as the meter was found faulty. The appellant was aggrieved by the bills issued for the average consumption recorded as 318 units bimonthly. Aggrieved by this, the appellant had approached the CGRF, Kottarakkara by filing a petition in OP No. 113/2019. The Forum disposed of the case in favour of KSEBL as the bills were issued based on the previous average of three billing cycles and that the appellant is liable to pay the bill, vide order dated 11-12-2019. Against the decision, the appellant has submitted this appeal petition before this Authority on 17-02-2020. From the analysis done above and the conclusions arrived at, this Authority takes the following decisions. Under the provisions of Regulation 134 (2) of Kerala Electricity Supply Code, 2014, I am fully convinced that the request of the appellant is reasonable and justifiable. Hence this Authority decide that the order of the CGRF stands quashed. The respondent shall revise the bills issued from 04/2017 to 12/2018 for the average consumption as 200 units. The excess amount collected from the appellant for the period from 04/2017 to 12/2018 shall be refunded by the respondent. The refund shall be made within 30 days of receipt of this order with applicable interest. The amount of refund so calculated may also be communicated to the appellant with details. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed to this extent. The order of CGRF, Kottarakkara in Petition No. OP 113/2019 dated 11-12-2019 is set aside. No order on costs.
P/012/2020 Sri. C. Jayan, Thiruvananthapuram

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The appellant is a domestic consumer having single phase service connection bearing consumer no: 1145235021437 with a registered connected load of 2020 watts under Electrical Section, Mangalapuram. The appellant was aggrieved by the bill issued on 01/11/2019 amounting Rs. 2795/- for the consumption recorded as 163 units. Aggrieved by this, the appellant had approached the CGRF, Kottarakkara by filing a petition in OP No. 123/2019. The Forum disposed of the case in favour of KSEBL as the bill issued was for the actual consumption and that the appellant is liable to pay the bill, vide order dated 16-01-2020. Against the decision, the appellant has submitted this appeal petition before this Authority on 11-02-2020. For the reasons detailed above, the appeal petition No. P/012/2020, filed by the appellant stands dismissed as it is found having no merits. The order dated 16-01-2020 in OP No. 123/2019 of CGRF, Kottarakkara is upheld. Having concluded and decided as above, it is ordered accordingly. No order on costs.
P/007/2020 Smt. Aswathy T.K. Pathanamthitta

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The appellant is a domestic consumer having consumer number 33500 under Electrical Section, Adoor. The connection was effected on 13-06-2018 under LT VIF tariff for the purpose of construction of a residential building. Consequent on completion of construction the tariff of the respective service connection was changed to LT I(a) w.e.f. 16-O8-2019. The appellant was served with a bill dated 20-11-2019 amounting to Rs. 13,619/- for the bimonthly consumption of 1531 units. The appellant approached the CGRF, Kottarakkara requesting to cancel the bill. The CGRF has dismissed the Petition on finding that the bill issued by the respondent was in order and the petition was found as devoid of any merits, vide its order No. OP 122/2019 dated 13-01-2020. Aggrieved by the decision of CGRF, the appellant has submitted the Appeal petition before this Authority on 28-01-2020. From the findings and conclusions arrived at as detailed above, I decide to set aside the electricity bill amounting to Rs. 13619/- issued to the appellant. The respondent is directed to revise the bill for the consumption period from 20-09-2019 to 20-11-2019 by taking the average of three bi-month’s consumption in the meter after the defect of the main switch is rectified. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having some merits and is allowed. The order of CGRF, Kottarakkara in Petition No. OP122/2019 dated 13-01-2020 is set aside. No order on costs.
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