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Orders of Kerala Electricity Ombudsman  in pdf format
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P-076-2021-Sri. K. Lava, Kottayam-Order 15-02-2022

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In the inspection conducted by the Licensee at the time of reading for the month of 03/2021, it was noticed by the officials of the Licensee that the Current Transformer (CT) connections were wrongly given such that import and export readings got interchanged. As per respondent, the Licensee sustained a revenue loss due to the improper connection by way of incorrect recording of energy export and import. In order to compensate the revenue loss, the appellant was given a short-assessment bill The appellant filed a petition before CGRF and the Forum in its order issued the following: (2) The respondent is directed to conduct an inspection at the premises afresh with meter data downloading in the presence of the petitioner or his authorized representative strictly observing the rules laid down in the Regulation 173, 150, 51, 152 etc. of the Kerala Electricity Supply Code 2014 relating to conducting inspection and issue short assessment bill on the basis of the meter data thus, downloaded and other details. (3) The respondent is also directed to allow maximum eligible instalments to the petitioner for remitting the short assessment bill without any interest. The appellant filed this appeal petition before this Authority. This Authority observed that the metering system was wrongly connected and which was set right on 15-03-2021. The downloaded data of the meter is a proof for the incorrect metering system. Hence, the appellant is liable to remit the revised bill amount. The appeal petition filed by the appellant is dismissed. The order of CGRF, Southern Region, Kottarakkara in OP No.50/2021 dated 28-09-2021 is upheld.
P-074-2021-Sri. Hydrose, Ernakulam-Order 15-02-2022

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The Anti Power Theft Squad (APTS) of KSEB Ltd. inspected the premises and found that the Multiplication Factor used for arriving at the actual consumption of energy in the premises was ‘20’ instead of ‘30’ and thereby the Licensee sustained a revenue loss. Hence, the respondent issued a short assessment bill amounting to Rs.5,22,087/- for the period from 08/2018 to 05/2020 to compensate the revenue loss. The appellant did not remit the amount and filed a writ petition before the Hon’ble High Court of Kerala vide WP (C) No.1207/2021. The Hon’ble Court directed the appellant to approach Consumer Grievance Redressal Forum within thirty days. Accordingly, the appellant filed a petition before CGRF, and the Forum dismissed the petition. The appellant filed this appeal petition before this Authority. There occurs a mistake in the billing (calculation) due to wrong application of multiplication factor or due to some oversight. The short payment amounts became due only after realization of mistake. Amount of the short assessment bill was never demanded earlier and same cannot be said to be due at any earlier time. The appellant does not dispute the error in the application of multiplication factor occurred to KSEBL in raising his monthly bills. The appellant is bound to pay the charge for the electricity he had consumed. This Authority upheld the decision taken by the CGRF, Central Region, Ernakulam in OP No.20/2021-’22 dated 15-09-2021. Instalment facility shall be granted as per rules.
P-072-2021-Sri. Shiyas Hussain, Kollam-Order 15-02-2022

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The Anti Power Theft Squad of KSEB Ltd. inspected the premises of the appellant and found that the consumption was not recorded in ‘B’ phase of the CT operated meter due to the improper CT connection in ‘B’ phase. The respondent issued a short-assessed bill to the appellant and hence, the appellant filed a petition before the CGRF, Southern Region, Kottarakkara. The Forum in its order decided as follows: (1) The respondent is directed to revise the short assessment bill by limiting the period of short assessment to twenty-four months and to allow 12 monthly instalments to the petitioner without interest for the remittance of the amount, if the petitioner desires. Then the appellant filed this appeal petition before this Authority. It is decided to quash the short assessment bill issued to the appellant. The respondent is directed to test the metering system including energy meter and Current Transformers (CTs) as per rules and ascertain its correctness within 30 days from the date of order. If the metering system is correct, the respondent shall revise the bill under ToD system for 24 months taking the average of the recorded consumption and issue to the appellant within fifteen days from the date of receipt of test result of the meter. If the metering system is defective, the respondent shall follow the procedure as per the relevant Regulations of Kerala Electricity Supply Code 2014. The order of CGRF, Southern Region, Kottarakkara in OP No.44/2021 dated 20-09-2021 is set aside.
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