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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1290
Orders of Kerala Electricity Ombudsman  in pdf format
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P-040-2022-Sri. Fazalul Rahman, Ernakulamn-Order 24-8-2022

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The appellant received an exorbitant bill for the month of November and December 2021 amounting to Rs.84,064/- The meter reader informed that there was burn in the meter area and found that the service wire has burnt out. As per the request, meter was tested at TMR lab and the report states that the meter is not faulty. The meter recorded a heavy consumption from 08-11-2021 to 28-12-2021. The usage was an average of 400 – 600 units bimonthly. On hearing, the Forum ordered vide order dated 22-04-2022 that the appellant is liable to pay the bill. The appellant filed the appeal petition before this Authority and following decisions are taken: (11) The appellant is liable to pay the bill amount as per the bill dated 10-01-2022. (12) The Licensee shall grant 10 monthly instalments without interest for making the payment. (13) The order of CGRF, Central Region is modified accordingly.
P-032-2022-Sri. Shymon Anto, Ernakulam-Order 23-08-2022

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On the inspection of APTS, it was found that the voltage in R&B phase was very low and R-phase were current was zero. When measured through the standard test meters, the voltage and current was normal. This shows that the quantities recorded by the meter was very much lower than that of actual. The CTs which are connected to the meter was in the ration 100/5. It is also noticed that one phase was missing from 10-09-2019 to 27-05-2020 and two phases were missing from 28-05-2020 to 14-10-2020. On hearing CGRF-CR issued order dated 27-04-2021 that the bill has to be recalculated by taking into the fraction of actual consumption with recorded consumption, which is 2.788 detected during the inspection. The respondent filed a review petition to CGRF-CR and the Forum issued order dated 21-01-2022 stating that the bill to be recalculated by taking the fraction of actual consumption with recorded consumption (2.78) detected during the site inspection and consider the factor 1.5 to the recorded consumption. As per the order, the amount of short assessment was recalculated as Rs.2,63,876/- and asked the appellant to pay within 30 days. The aggrieved appellant filed the appeal petition before the Authority and takes the following decision: (1) The appellant is liable to pay the short assessment bill calculated as per the order of Consumer Grievance Redressal Forum (Central Region) vide order dated 21-01-2022. (2) The respondent shall allow 24 monthly instalments to the appellant for remitting the payment.
P-034-2022- Smt. Chandrika Kumar, Thrissur- Order 22-08-2022

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As per the appellant, there is a post in front of Syam Complex in the highway itself, which was very close to the building. Instead of taking service connection from the nearby post, the officials of the Licensee inserted an additional post in the property of the Syam Complex and service connection to the complex was taken from the new post. This modification was done without the consent of the appellant. This is a trespassing to the property diverting the entire lines of the premises causing destruction to the property is improper and illegal. On hearing the case, CGRF (Central Region) issued order dated 17-03-2022, stating to rearrange the existing LT lines and the original alignment. Aggrieved by the order of the Forum, the appellant filed the appeal petition to the Authority and the decision is taken as follows: (1) The act of respondent is proper. (2) The respondent shall re-arrange the existing LT lines in such a way that all conductors are to be placed at the same side of the cross arm (northern side) for more convenience to the appellant by maintaining the statutory clearance from the building. (3) The Licensee has to device a proper mechanism to ensure that the officials strictly adhere to the regulations of Kerala Electricity Supply Code, 2014.
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