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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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P-022-2022- Sri. Sasidharan, Kozhikode-Order 21-06-2022

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The appellant was served with an invoice amounting to Rs.10,938/- during 06/2020. The appellant did not make the payment. When the Licensee contacted the appellant to inform about the disconnection, the appellant approached Section Office and claimed that the bill amount was excessive. The attitude and behaviour from the officials of Licensee was not at all acceptable to the appellant. The appellant approached the Consumer Grievance Redressal Forum (CGRF), Northern Region, Kozhikode and registered the petition vide OP No. 2/2021-22. The CGRF ordered vide order dated 25-10-2021 that the consumer is liable to pay the amount and also directed that the Executive Engineer to instruct the Staff to behave with the consumers properly and politely under all circumstances. the decision is taken as follows: (1) The appellant is liable to pay the amount as per the revised bill i.e., Rs.9,583/-. (2) The respondent shall grant 06 numbers of monthly instalments without interest. (3) Concerned senior officers of the Licensee may instruct the staff to behave properly and politely with the consumers. (4) Agree with the order of CGRF, Northern Region in OP No.02/2021-22/161 dated 25-10-2021.
P-021-2022-Smt. Thahira, Kayamkulam-Order 20-06-2022

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On 14-09-2021, the Anti-Power Theft Squad (APTS), Alappuzha team along with Sub Engineer of Licensee inspected the premises in the presence of the representative of the appellant and found that the ‘R’ phase of the meter was recording electricity below 29.7% of the actual consumption. A site mahazar was prepared in presence of the representative of the appellant. The appellant was issued a short assessment bill for Rs.96,147/- for the period from 03-07-2021 to 14-09-2021. The appellant challenged the bill before the CGRF, Central Region, Ernakulam and the Forum ordered to reassess the short assessment by revising the bills of 07/2021 and 08/2021 based on the average consumption computed from the three billing cycles after the replacement of the phase wire i.e., from 10/2021. The appellant filed the appeal petition to this Authority. Following decision is taken: (1) The appellant is liable to pay the bill as per short assessment arrived as per the decision of CGRF (Central Region), Ernakulam vide OP No. 53/2021-22 dated 03-03-2022.
P-019-2022-Smt. Saly George & SBI, Idukki-Order 20-06-2022

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The first appellant rented out this building to second appellant for the functioning of SBI, Muvattupuzha branch as per the rental agreement. The energy meter installed in the premises with CT of ratio 100/5 and hence, the Multiplication Factor is 20. On 28-10-2021, the Ant-Power Theft Squad (APTS) along with Sub Engineer, Electrical Section, Thodupuzha No. II has conducted an inspection in the premises and found that ‘R’ phase and ‘B’ phase voltage connected leads were wrongly connected to the meter terminals. APTS checked the accuracy of the meter by a calibrated standard testing kit and found that the energy consumption was 31.51% less than the actual consumption due to the interchanged voltage terminal connections. A site mahazar was prepared in presence of the appellant (2), who was witnessed the inspection procedure. Licensee has prepared a short assessment bill for Rs.6,65,794/- for a period from the date of connection 04-07-2013 without any interest and issued to the appellant. The appellant approached CGRF, Central Region, Ernakulam, disputing the short assessment bill. The Forum ordered that the appellants are bound to pay the short assessment bill issued by the Licensee. The appellants filed the appeal petition to this Authority. Following decisions are taken: - (1) The appellant is liable to pay the short assessment bill amount. (2) The respondent shall grant 12 numbers of monthly instalments without interest to pay the short assessment bill by the appellant to the Licensee. (3) The Licensee has to device a proper and rugged system to ensure that this type of mistakes are not happened and also to ensure periodical inspection and testing of meters. (4) The order of CGRF, Central Region in OP No.50/2021-22 dated 24-02-2022 has been modified to this extent.
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