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Category: Orders
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Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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P-045-2022- Sri. Shareef Abdul, Kozhikode-Order 5-9-22

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APTS conducted inspection at the firm and found that one CT coil ‘B’ phase is in open condition. The connection wire from CT to meter was burned and hence, the reading recorded by the meter was 28.28% less than the actual consumption. Since the exact date of CT open condition was not known, the short assessment was calculated for 12 months as per Regulation 152(3) of Kerala Electricity Supply Code 2014 for an amount of Rs.1,13,606/-. The appellant filed petition to Consumer Grievance Redressal Forum (Northern Region) and CGRF(N) issued order to quash the short assessment bill and to prepare the short assessment bill for 6 months preceding the date of inspection. The appellant filed the appeal petition and the Authority takes the following decision: 3) The appellant is liable to pay the short assessment bill for 6 months. 4) The order of Consumer Grievance Redressal Forum (NR) is sustainable.
P-042-2022-Smt. Sabitha. S., Alappuzha-Order 2-9-22

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Appellant suggested to shift the electric post at the southern side of the property to the north-east corner in appellant’s property and this will shorten the electric line and the service wire for appellant’s old house, which is to be taken from this post. The Licensee prepared an estimate for Rs.12,852/- which involves erecting one post in the south-east corner of appellant’s property and the line will terminate this post. The service wire to the old house will be taken from this post and that of the neighbour. The weather proof service cable to the neighbour is to be supported and for this, the existing post could be used. The appellant is not agreeable for extending the service wire of the neighbour crossing appellant’s property and for bearing the cost of extending the service wire for her neighbour. The appellant approached the Consumer Grievance Redressal Forum, Central Region and the Forum ordered to shift the lines/ WP wire drawn for the service connection of neighbour Smt. Sreedevi from the appellant’s property within two weeks on submission of the consent of Smt. Sreedevi & others and remitting the required deposit. Accordingly, the respondent prepared estimate for Rs.41,393/- to shift the line from another route. This is not agreeable to the appellant and the appeal petition has been filed and the Authority decided the following:- (14) The service line may be shortened as proposed by the appellant and both service connections are to be extended from the same post, the cost of the same is to be borne by the appellant. Licensee may explore the possibility of avoiding the support post for the WP service wire. Otherwise: (15) The line for the connection of the neighbour is to be shifted to the new route for which the appellant has to comply the provisions of Section 95 of the Kerala Electricity Supply Code, 2014. (16) The order of CGRF, Central Region is modified accordingly.
P-044-2022-Sri. V. Sadique, Ernakulam-Order 30-8-2022

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While taking the meter reading, the officials of the Licensee noticed that the meter is damaged. They installed a fresh meter. The appellant had submitted application for the conversion of service connection from LT to HT on 15-03-2021. The application is still pending with the Licensee. The Licensee has issued a demand cum disconnection notice claiming an amount of Rs.10,41,802/-, which is against Low Voltage Surcharge for the period from 09/2016 to 01/2022. The Licensee had also directed the appellant to convert service connection from LT to HT if the RMD continues to exceeds 100 kVA. The appellant filed petition before the CGRF, Central Region and the Forum vide order dated 06-05-2022 ordered to revise the bill by charging low voltage supply surcharge for the billing months in which RMD exceeded 100 kVA after 17-04-2017. Accordingly, the bill has been revised to Rs.8,81,574/-. The aggrieved appellant filed the appeal petition before the Authority and following decisions were taken: 1. The appellant is liable to pay the short assessment bill amount issued by the Licensee (revised amount as per the CGRF-CR order). 2. The Licensee shall grant instalment facility of 24 monthly instalments without interest for making the payment. 3. The Licensee shall enquire and take suitable action for not billing the low voltage surcharge in time, which resulting into revenue loss to the Licensee and also resulting into huge one-time financial burden to the consumer. 4. The Licensee shall enquire the lapses of the officials who has not adhere to Section 101 of the Kerala Electricity Supply Code, 2014 and take necessary action. 5. Licensee also shall enquire the lapses from the officials who has not adhere to Section 98 of Kerala Electricity Supply Code 2014 and take necessary action for converting the LT connection to HT connection though the consumer has submitted their application for the same on 15-03-2021. 6. The order of CGRF, Central Region is modified accordingly.
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