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Category: Orders
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Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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RP-006-2022- Sri. Shareef Abdul, Kozhikode-Order 14-11-22

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The reading recorded by the consumer’s meter was 28.28% lower than that of the actual consumption. Since the exact date of CT open condition has not been able to assess, the short assessment was calculated for 12 months as per Regulation 152(3) of Kerala Electricity Supply Code 2014 for an amount of Rs.1,13,606/-. The review appellant filed petition to CGRF and CGRF(N) issued order to make the short assessment bill for 6 months preceding the date of inspection. The appeal has been filed to this Authority and order has been issued dated 15-09-2022 agreeing the order of CGRF. Section 152 (3) of Kerala Electricity Supply Code 2014 is very clear that if the exact date of occurrence and anomaly has not been able to assess, the short assessment is to be changed for 12 months preceding the inspection. However, the CGRF has been revised the short assessment to 6 months and quashed the short assessment bill of 12 months. This is seen to be a consumer-friendly approach. During the hearing, the review respondent was mentioning that some data downloaded for the meter shows that neutral current disturbance was observed since 2018. The breakage of CT wire of one phase would have been one of the reasons for such disturbances. As there is no fresh issues matter or evidences, which have not been considered during the process of appeal petition, the review petition is not having any merit to consider. The review petition is not maintainable and hence, dismissed.
RP-005-2022-AXE,Ernakulam-Order 11-11-22

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The review appellant, Asst. Executive Engineer, Electrical Sub Division, KSEB Ltd., Thoppumpady was the respondent in Appeal Petition No. P031/2022. The review respondent Smt. Mini Felix is the consumer of the Electrical Section, Thoppumpady with consumer number 1155629007468. The review respondent installed a grid connected solar system on getting the approval from the Licensee. The application for meter testing & inspection was submitted on 01-11-2021. After repeated reminders and follow up, the testing was done on 15-12-2021 and the solar plant was connected to the grid. There was a delay of 44 days from the date of application and hence, suffered loss of energy. The request was to compensate the loss suffered. The review respondent filed the petition to the Consumer Grievance Redressal Forum (CGRF), Central Region, and the CGRF(CR) dismissed the petition vide order dated 23.03.2022. Aggrieved by the decision of the Forum, the appeal petition before this Authority vide P031/2022. On completing the process and procedure, this authority issued order dated 25-07-2022, which states that the Licensee has to reimburse the energy charges for 22 days collected from the appellant. Aggrieved by the decision, the Review appellant filed this review petition to this authority. The order issued by this Authority dated 25-07-2022 is reviewed and the following is the final order:- 1. Licensee has to reimburse the energy charges for 30 days (from 15-11-2021 to 15-12-2021) collected from the review respondent.
P-061-2022- Sri. Velayudhan T P., Nilambur-Order 11-11-22

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KSEBL has drawn an electric line and post without the consent of the appellant. Now the land utility is affected and the appellant cannot build a house in the plot. He has complained to the Section Office and they informed to bear the cost of the shifting. The appellant is a senior citizen and not able to bear this cost. Appellant has filed petition to the CGRF, Northern Region and CGRF (NR) vide order dated 26-07-2022, ordered that the line could be shifted at the cost of the appellant. The appellant filed appeal petition before this Authority and following decisions are taken: 1.The License shall convert the line into cable and has to be drawn to the road, which is proposed under RDS Scheme 2024-25. 2. If the appellant required to shift on urgent basis, the Licensee shall shift the line and the cost is to be borne by the appellant/property owners.
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