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Category: Orders
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Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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‘Standard of Performance’ – Failure to transfer the ownership within the prescribed time limit – P/251/2011 – Jyothi Prasad P, Kochi- 682011.

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The appellant had applied for ownership transfer of the electricity connections standing registered in the name of his mother to his name, after her death. The complaint of the appellant is that the KSEB has failed to act as per the “Standard of Performance” prescribed by the Electricity Commission, ie. the transfer of ownership is to be effected within a maximum period of 14 days of receipt of application, if everything is proper. In the next electricity bill also the connection was still shown in the name of his mother. Hence the dispute.
Change of tariff – wrong fixation of tariff to a government organisation - request to refund excess amount collected – P/261/2012 – Khadi and Village Industries Commission, Thiruvanathpuram.

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The audit party of the Accountant General noticed the anomaly on inspection of records and objected payment of electricity charges under commercial tariff to the building occupied by a govt. institution. On receiving a complaint from the consumer, the KSEB had changed the tariff from LT VIIA (commercial) to LT VIB (non-domestic) w.e.f. 15-11-2010. The request for refund of the excess amount of electricity charges collected under wrong tariff for the last 3 years was not considered by the KSEB. This was the cause for the dispute.
Meter showing an energy consumption at higher rate. Meter faulty confirmed on test done by KSEB. Dispute over refund of Charges paid and cost of damaged old meter-P/223/2011-Sri. N Vasavan-Thevara.

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Meter complaint raised by the consumer. After much delay, KSEB test the Meter and found it as recording higher consumption than the actual. Hence KSEB changed the meter. The old meter was found slightly in damaged condition while dismantling. Bill issued towards the cost of the Meter. Dispute over the bill and the refund of excess amount collected during the meter faulty period.
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