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Category: Orders
Page 349 of 427
Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
Files:
Wrong tariff fixation of telecalling services - short assessment bill issued to recover revenue loss due to wrong tariff fixation – P/220/2011 – E.A. Noby, Kalamasserry.

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It was detected by the APTS team that the consumer was engaged in the business of Call centre services and therefore comes under LT VIIA. But he was assigned LT IV-industrial for Software Devp. Activity. Hence a short assessment bill was issued to the consumer since the tariff for the Call Centre comes under LT VII A commercial so as to recover the revenue loss occurred, due to the difference in the tariff rate between LT VIIA commercial and LT IV industrial. Decided that the consumer falls under LT VIIA- commercial tariff.
Deficiency of service on the part of Licensee - delay to comply the request of the consumer – P/262/2011 - P. Jyothi Prasad, Cochin 11.

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The consumer has the complaint of, wrong ‘spelling’ of his name printed in the monthly electricity bills issued to him, by KSEB. The consumer has requested to get the name corrected in all records but was not abided by the respondent and hence demands to award compensation for the lapse of deficiency in service, on the part of the respondent in correcting the omission on time. The first grievance has already been redressed and no purposeful deficiency in service was proved.
Change of Contract demand and billing under TOD tariff – P/226/2011 – M/s Saj Flight Services (P) Ltd., Thiruvanathapuram.

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The appellant had applied for reduction of contract demand which was not considered by the KSEB. The consumer approached the CGRF and the Forum reduced the contract demand. The appellant wants refund of the fixed charge amount collected fro him. Also he wants refund of excess amount paid by him during the meter faulty period. Petition allowed.
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