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Category: Orders
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Order by: Default | Name | Date | Hits | [Ascending]
Orders Files: 1280
Orders of Kerala Electricity Ombudsman  in pdf format
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P-034-2020-Smt. Thanuja. P.P., Kozhikode

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A weather-proof service connection was provided to another consumer after erecting a weather-proof support pole near the building owned by the appellant. The appellant suffered a lot of inconvenience with the electric pole and made complaint before the officers of KSEBL, but there was no result. The Appeal Petition is found having merits and directed the respondent to rearrange the electric line as proposed by the respondent at Licensee’s cost within 15 days from the date of receipt of the order. The respondent can collect the cost of additional material required, if any, for the rearrangement work.
P-037-2020-Smt. Santhanavally Menon, Thrissur

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The appellant is a consumer of Electrical Section, Kodungallur No. 1 with consumer number 113611. A three phase 4 wire line was drawn by the respondent through the road under IPDS scheme and the grievance of the appellant is that a portion of the said line passes over the property of the appellant. The appellant filed a petition before CGRF and the Forum issued the order as “the respondent is directed to make necessary modification in the estimate and inform the petitioner within 7 days of receipt of the order and upon remittance of the amount by the petitioner, rearrangement work may be carried out”. Aggrieved on this, the appellant filed the appeal petition. From the analysis done and the conclusions arrived at, following decision was made: - The alternate proposal, which is also technically feasible as per the report of the respondent, the electric pole erected in the nearby constructed LT three phase line shall be removed and the labour charge for the work shall be remitted by the appellant. The respondent shall prepare an estimate for dismantling one number LT PSC pole and intimate the appellant within seven days from the date of receipt of this order and dismantle the pole within seven days from the date of remittance of the labour charge by the appellant. The unused LT line drawn through the property of the appellant along with the electric pole shall be dismantled as there is no scope to use in future as per the respondent and the expenses for the dismantling shall be met by the Licensee. The dismantling of the unused line and pole shall be carried out along with the former work or within 30 days from the date of receipt of the order, whichever is earlier. The order of CGRF, Central Region is modified and the appeal petition filed by the appellant is allowed to this extent and stands disposed of as such.
P-038-2020-Sri. Sushil T. Thomas, Pathanamthitta

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The grievance of the appellant is that the rate of interruption in that area is abnormal and hence, wants remedial measures. The appellant made complaint before various levels of officers of KSEB Ltd. and finally filed petition before CGRF, Southern Region, Kottarakkara. The Forum registered the petition and directing the Licensee to carryout system improvement work further in the Padimon area to reduce interruption. Aggrieved on this, the appellant filed appeal petition. From the findings and conclusions arrived at, it is directed the respondent to take the following actions: - 1. Initiate immediate steps to strengthen the distribution network in the area. 2. Analyze the nature of faults of the Feeder and take remedial action to minimize each one. 3. A better coordination of work shall be done. 4. If the interruption is more with the defects of insulation, take action to replace all in a time-bound manner. 5. Maximum care shall be given to preventive maintenance with notice to the consumers. 6. Expedite the construction of Substation as stated in the hearing. 7. Use insulated cables/wires wherever it can be provided. Having concluded and decided as above, it is ordered accordingly and the Appeal Petition filed by the appellant stands disposed of to the extent ordered.
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