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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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P/032/2024, Sri.Naushad. A.R

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The appellant Shri. Noushad A.R is a consumer under Electrical Section, Pothencode with Consumer No: 1145242022766. The power is availed for a shop and the tariff is LT VII A. The bills was regularly paid by the consumer up to March 2023. The terminal of the meter was burned in April 2023 and the final reading of the meter as 21075. A working meter was installed and the readings during 5/2023, 7/2023 and 9/2023 were taken but the bills were not raised in time. The bill for an amount of Rs.78391/was raised on 08/11/2023. The appellant contented, that the reading shown by the meter is abnormally high. The status of the meter was inspected and found to be correct. The appellant approached the CGRF and CGRF issued order on completing the procedure. The CGRF order states that the appellant is liable to pay the current charges as per the bill raised. Aggrieved with the decision of CGRF, this petition is filed to this Authority.
P/031/2024, Fort-In-Infra Developers

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The appellant Shri. Fort- In- Infra Developers Pvt. Ltd, Ravi’s Arcade is an HT consumer of the Licensee with consumer No: LCN5/6302 with connected load 935 Kw and contract Demand 529 KVA. This consumer is under the Electrical Section, Cantonment Kollam, under the Jurisdiction of the Electrical Circle Kollam. This service connection was availed for the shopping mall named as R.P.Mall. When the power connection was obtained the tariff applicable was HT.IV commercial.The KSERC divided the HT.IV commercial in to HT.IV A & HT.IV B during the tariff determination and published the tariff order dated 08/07/2019,which has been published in the Kerala Government Gazette dated 30/09/2019. The regular bills were raised under the tariff LT.IV A. APTS had conducted an Inspection on 16/03/2023 and found that the consumer was billed on wrong tariff. The tariff applicable would have been LT. IV B. The tariff has been changed with retrospective effect from 08/07/2019 onwards. The difference in the tariff has been assessed and worked out to Rs. 12,43,161/- and issued the demand notice to the appellant. The appellant had contented the bill raised by Licensee and filed petition of CGRF. CGRF issued order dated 23/03/2024 stating that the appellant is liable to pay the bill raised by the Licensee. Aggrieved by the decision of the CGRF this petition is filed to this Authority.
RP/06/ Asst.Executive Engineer, Pappinisery, Kannur

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This review petition is filed by Assistant Executive Engineer, of Pappinissery Electrical Sub Division of Licensee to review the order issued by the Ombudsman for the petition P/28/2023 dated 26/07/2023. The consumer named Shri. P.V. Valsalan submitted the appeal petition numbered P/28/23 regarding his dispute with the Licensee. The reading of his meter for the month 07/2022 was taken on 25/7/2022 and mentioned in the bill that the reading date is 23/07/2022.The delay of two days was because of the bad weather due to heavy rain in that area. In the bill of 9/2022 the previous reading date is mentioned as 23/07/2022 instead of the actual billing date of 25/07/2022. The complaint was raised by the consumer and the dispute in the bill was not settled within 24 hours as specified in the KSERC (Statement of performance). Regulation 2015. The proper reply and revised bill was given on 24/09/2022. The Ombudsman issued order on 26/07/2023 on completing the procedure stating that the excess amount charged Rs.16/-is to be refunded.The delay in settling the dispute in the bill is to calculated and the Licensee has to pay the compensation. The Licensee has calculated the compensation for delay as per the order of Ombudsman for a period from 25/07/2022 to 24/09/2022. Which is 61 days amount of Rs.3050/-. The amount has been sent to the consumer by cheque through post and the same was refused by the consumer.The Licensee have complied with the order of Ombudsman.
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