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Category: Orders
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Orders Files: 1297
Orders of Kerala Electricity Ombudsman  in pdf format
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P/091/2016 Smt. Reetha A.V., Kozhikode.

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The appellant, Smt. Reetha A.V., is a consumer under Electrical Section, Pottammal, in Kozhikode District. The appellant’s case is against the inaction on the part of respondent to disconnect the underground cable drawn through her plot without consent. The cable was provided by the nearby consumers namely Sri Yugesh and Smt. Nisha having consumer numbers 5417 and 16630 respectively for pumping water for their own use from the well situated in the appellant’s plot. It is also alleged that due to the drawing of cable through her property, the appellant finds difficulty to dispose of her property. Though the appellant had approached the respondent for removing the cable drawn through her property, the respondent had not taken any action. So, the appellant filed petition before higher authorities of the licensee, but they also failed to take any action. Hence the appellant filed a petition before the CGRF, Kozhikode. But the Forum dismissed the petition vide order in OP No. 108/2016‐17 dated 09-02-2016 directing the respondents to ensure safety aspects and the appellant to approach competent Forum for redressing the grievance. Feeling aggrieved by the order of the Forum, the appellant has filed this appeal petition, before this Authority. The crux of the matter is that the dispute is between close relatives regarding the right to take water from the well. In this factual background, if at all the appellant has any grievance with respect to the sharing of water from common well using electricity for pumping water that can be resolved by resorting to appropriate civil remedies if they are advised so. This Authority is not empowered with jurisdiction to take any decision with respect to the relief sought for by the appellant in the appeal. In view of the above discussions, the appeal petition is dismissed as devoid of any merits. The order of CGRF in OP No 108/2016-17 dated 09-12-2016 is upheld. No order as to costs.
P/086/2016 Sri. E.V. Paul, Thrissur.

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The appellant is a consumer with consumer No. 10123 under Electricity Department, Thrissur Corporation, with a connected load of 6 kW. It is alleged that the appellant has connected unauthorized additional load (UAL) of 24 kW, to licensee’s system. So, the respondent, Assistant Engineer issued a short assessment bill for Rs. 1,20,240.00 for the billing period from 12/2011 to 04/2016. Aggrieved by the said bill, the appellant filed a petition before the CGRF, Thrissur Corporation which was disposed of directing the licensee to charge the appellant for the additional load with effect from 12/2011. Not satisfied with the decision of CGRF, the appellant has filed this appeal petition. In view of the above facts, it is decided to quash the short assessment bill issued to the appellant for an amount of Rs. 1,20,240.00. It is made clear that the respondent is at liberty to revise claim for the unauthorized additional load for the period from 02-02-2015 to the date of submission of application for regularizing the additional load. The order No CGRF/TCED/72 dated 21-10-2016 of CGRF, Electricity Department, Thrissur Corporation is hereby set aside. No order as to costs.
P/088/2016 Sri P. Sunder Rajan Ernakulam.

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The appellant, Sri P. Sunder Rajan, is having domestic service connection with consumer number 1061 under the jurisdiction of Electrical Section, Palarivattom. The appellant complained to the Consumer Grievance Redressal Forum of the Kerala State Electricity Board, Ernakulam that he has not consumed the energy as shown in bills for 2/2013 and 3/2013, which are exorbitantly high. As per the order of CGRF the respondent changed the faulty meter on 03-10-2013. But the appellant argued that the replaced meter was also faulty and showed excess consumption than the actual. So the appellant again lodged complaint before the CGRF. The Forum, vide order in OP No. 7/2014-15 dated 19-08-2014, had directed the respondent to replace the meter and to reassess the bi-monthly bills from 16-04-2013 to 05-08-2014 based on the average consumption of three succeeding bimonthly bills after replacing the meter. But the respondent replaced the meter only on 21-12-2015 and issued the revised bills accordingly. The appellant has again filed a petition before the CGRF, Ernakulam, seeking to issue revised bills for the months of April and June 2016 as per the average consumption after replacing the meter which is tested and the reference meter installed for checking the accuracy. But the Forum dismissed the petition as it was found devoid of merits. Being aggrieved against the said order the appellant has submitted this appeal petition. In view of the above facts, as the existing energy meter is found working properly, the appellant is liable to remit the bimonthly bills based on the consumption recorded in the meter. However, it is made clear that the respondent shall conduct periodical inspection or testing of appellant’s meter as specified in the Central Electricity Authority (Installation & Operation of Meters) Regulations, 2006. The bill issued for Rs. 24,564.00 (Current Charge Rs. 19,847 + Surcharge Rs. 4,717) is hereby quashed. However, the respondent is directed to revise the bill for the period from 13-02-2013 to 12/2015 based on average consumption of 252 units. This shall be done at any rate within 30 days from the date of receipt of this order. Any amount remitted in excess by the appellant shall be refunded or adjusted against the future bills. The order of CGRF in OP No. CGRF-CR/Comp 55/2016-17/377 dated 26-10-2016 is modified to this extent. No order as to costs.
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