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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1297
Orders of Kerala Electricity Ombudsman  in pdf format
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P/033/2018 - Sri. Ramaswamy Ernakulam

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The appellant, Sri Ramaswamy, is having domestic service connection with consumer number 10466 under the jurisdiction of Electrical Section, Njarakkal. The appellant complained to the Consumer Grievance Redressal Forum of the Kerala State Electricity Board, Ernakulam that he has not consumed the energy as shown in bill for 06/2017 for the consumption shown as 2067 units billed amounting to Rs.15099/-, which are exorbitantly high. The Forum, vide order in OP No. 83/2017-18 dated 28-03-2018, had directed the respondent to revise the bill for the months of 4/2017 to 6/2017 based on the data downloaded from the energy meter. Aggrieved by this order of the CGRF, the Appellant has submitted this appeal before this Forum. From the analysis done above and the conclusions arrived at, I take the following decisions. From the conclusions arrived at as detailed above, I am fully convinced that the request of the appellant is reasonable and hence admitted. I decide that the bill amounting to Rs. 15099/- issued for 2067 units to the appellant is set aside. The respondent is directed to reassess the consumption for the period from 25-02-2017 to 27-06-2017 as 1013 units based on the average consumption of 253.25 units monthly and to revise the bill by taking action to refund the excess amount collected for 1054 units accordingly. The respondent shall issue the revised bill to the consumer within fifteen days time on receipt of this order and adjust the excess amount in the future bills of the appellant. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer is allowed as ordered and stands disposed of as such. No order on costs.
P/032/2018 - Sri. John Kurian Alappuzha

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The appellant complaints that the respondent cut and removed the trees in his property for drawing the 11 kV OH line for voltage improvement work at Kidanalmukku under Electrical Section Charummoodu in 2008, which caused heavy loss to the appellant. The appellant requested bank interest/damages for the delayed tree cutting compensation received only after 10 years. Being aggrieved, the appellant filed petition before the CGRF, Ernakulam which was dismissed due to lack of jurisdiction. Being not satisfied by the decision of CGRF, the appellant has filed the appeal petition. The grievance of the appellant has arisen due to the delay in settling the tree cutting compensation. It is clear that the petition itself is not maintainable before the CGRF or the Electricity Ombudsman as per the KSERC Regulations. That is any dispute or complaints pertaining to such matters are not maintainable before the CGRF and Electricity Ombudsman, as per Clause 2(1)(f) of KSERC (CGRF & Electricity Ombudsman) Regulations, 2005. Hence I decide that the Appeal Petition filed before this Authority by the appellant is not maintainable. Having concluded and decided as above, it is ordered accordingly. The order No.100/2017-18 dated 30-04-2018 of CGRF, Ernakulam is upheld. No order on costs.
P/031/2018 - Sri. A. Gopakumaran Nair Thiruvananthapuram

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The appellant is a consumer under Electrical Section, Thiruvallam and is having two numbers of electric connections with consumer Nos.7509 and 15688 under LTI (A) domestic tariff. The electric connection No. 7509 was originally given during 04/1997 and the electric connection No. 15688 was effected during 2011. The Sub Engineer of Thiruvallam inspected the site and found that the supply with electric connection No. 7509 was used for pumping water for construction purpose and the tariff was changed to LT VII A from 25/10/2017, as there are no domestic activities done by using this supply. The appellant has requested to change the tariff of consumer No. 15688 from domestic to commercial tariff under VII A Tariff and to shift the connection with consumer No. 7509 to the residential building from the masonry wall under deposit work. Since no steps were taken, the consumer filed a complaint before the CGRF, Kottarakkara which was disposed of, holding that the petitioner’s electric connection in consumer number 7509 shall be under LT VI F for construction purpose. Aggrieved by this order of the CGRF, the Appellant has submitted this appeal before this Forum. From the analysis done above and the conclusions arrived at, I take the following decisions. From the conclusions arrived at as detailed above, and under the provisions of the Supply Code, 2014, I am fully convinced that the request of the appellant is not considered reasonably by directing the appellant to submit the required application and the fees and following the procedures. Hence, I decide that the order of the CGRF stands quashed. It is left open to the appellant to approach the authorities of licensee for tariff change and shifting of connection by submitting the applications in the prescribed annexure form along with documents and remitting fees, if he desires so. The respondent shall take proper action as per rules. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer is allowed to the extent as ordered and stands disposed of as such.
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