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Orders of Kerala Electricity Ombudsman  in pdf format
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P-008/2021-Sri. Kurian Jacob-Order dated12-07-2021

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The appellant was billed bimonthly up to 03-02-2020 and reading could not be taken in April 2020 due to COVID-19 lockdown and hence, issued bill for Rs.2,828/- taking the average of the previous consumption as 468 units. On 03-06-2020, meter reading was taken and found consumption for two bi-months from 03-02-2020 to 03-06-3020 as 1363 units and issued two bills for Rs.5,263/- & Rs.5265/-. CGRF, Southern Region directed the respondent to install a calibrated meter for ascertaining the accuracy of the meter and found the appellant is liable to pay the bill. The appellant filed this appeal petition before this Authority. The testing of energy meter in the premises itself with a calibrated test meter by the respondent is not accepted by the appellant and hence, the appellant can approach the respondent for the testing of the meter in a NABL accredited laboratory after remitting required testing fee within 15 days from the date of this order. The respondent shall select the laboratory for the testing with the concurrence of the appellant and testing shall be done within 30 days from the date of application for testing. If the meter is found good in the testing, the appellant shall remit the disputed bill amount within the revised due date fixed by the respondent. If the meter is found defective, the disputed bills shall be withdrawn by the respondent and issue a revised bill taking average of the three-bimonthly consumption in the undisputed period prior to 03-02-2020 as per rules. The appeal petition filed by the appellant is allowed to this extent and stands disposed of as such. The order of CGRF, Southern Region, in OP No: 78/2020 dated 18-01-2021 is set aside.
P002/2021-Sri. Sainulabdeen, Kollam - Order 28-06-2021

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The meter reading in 4/2020 was not taken by the respondent due to the restrictions imposed in the ‘Lockdown period’ and hence, issued the bimonthly bill taking the average of the previous consumption. As per appellant, bills are exorbitant and suspected the meter was defective. The testing of energy meter in the premises itself with a calibrated test meter by the respondent is not accepted by the appellant and hence, the appellant can approach the respondent for the testing of the meter is a NABL accredited laboratory after remitting required testing fee within 15 days from the date of this order. The respondent shall select the laboratory for the testing with the concurrence of the appellant and testing shall be done within 30 days from the date of application for testing. If the meter is found good in the testing, the appellant shall remit the disputed bill amount within the revised due date fixed by the respondent. If the meter is found defective, the disputed bills shall be withdrawn by the respondent and issue a revised bill taking the bimonthly average of the consumption in the undisputed period from 28-08-2019 to 25-02-2020 for 478 units 509 units and 569 units. The appeal petition filed by the appellant is allowed to this extent and stands disposed of as such. The order of CGRF, Southern Region, in OP No: 70/2020 dated 29-12-2020 is set aside.
P-006-2021-Sri. Bhaskaran N.P., Malappuram - Order 28-06-2021

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The appeal petition pertains to tree cutting compensation. The appellant complaints that the respondent cut and removed a teakwood tree from his property in a rainy season. The appellant lodged complaint to the Assistant Engineer, then to the Assistant Executive Engineer, Electrical Subdivision, Edakkara. Since no action was taken by both officers of KSEB Ltd., the appellant filed petition before the Consumer Grievance Redressal Forum (CGRF), Northern Region, Kozhikode demanding compensation vide OP No. 71/2020-21. The Forum dismissed the petition on 04-12-2020, observing “lacks jurisdiction to award compensation as per rules and the petitioner is free to approach higher officials of KSEBL for remedy of the grievances”. Accordingly, the appellant approached the Executive Engineer, Electrical Division, Nilambur for getting a compensation for Rs.30,000/-. The Executive Engineer replied that it was forced to cut and remove the teakwood tree along with other trees fallen on the 11 KV line in the entire route for restoring electric supply to the consumers. Not satisfied with the reply of the Executive Engineer, the appellant filed this appeal petition before this Authority on 25-01-2021. The grievance of the appellant has arisen due to the denying of tree cutting compensation by the respondent. It is clear that the petition itself is not maintainable before the Consumer Grievance Redressal Forum or the Electricity Ombudsman as per the Kerala State Electricity Regulatory Commission’s regulations. That is any dispute or complaints pertaining to such matters are not maintainable before the Consumer Grievance Redressal Forum and Electricity Ombudsman, as per Clause 2 (1) (f) of Kerala State Electricity Regulatory Commission (Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulations 2005. Hence, the Appeal Petition filed before this Authority by the appellant is not maintainable. The order No.71/2020-21 dated 04-12-2020 of Consumer Grievance Redressal Forum, Northern Region, Kozhikode is upheld.
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