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Orders of Kerala Electricity Ombudsman  in pdf format
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P-023-2022-Sri. Abraham George, BAM, Pathanamthitta-Order 22-06-2022

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The tariff was LT VIA. Kerala State Electricity Regulatory Commission has revised the tariff of Self-Financing Educational Institutions from LT VIA to LT VIIA with effect from 01-12-2007. Then there was a revision from VIIA to VIII during 2013 and then to VIF during 2014. The Licensee has raised the penal bill citing order of Hon’ble Supreme Court and order of the Licensee during 10/2020, effective from 01-12-2007. The Licensee was charging based on the wrong tariff till 10/2020 which was LT VIA, which was applicable for Govt./Aided institutions. The appellant has identified the wrong tariff during the external energy audit and informed the Licensee to correct the mistake and correct tariff was applied since 09/2020. The penal bills were raised including interest during 10/2020. The appellant approached CGRF-SR, Kottarakkara, seeking the relief to stay the disconnection notice and order to revise the original demand, excluding the interest. CGRF in its order vide No. 67/2021 dated 24-02-2022 disallows the application of the petitioner to make the payment of the short assessment bills without interest and also to exclude the interest for the period of petitions before the Forum and Hon’ble High Court of Kerala. Tthe appellant filed appeal petition to this Authority. The decision is taken as follows: (1) The bills raised by the Licensee dated 22-10-2020 and 28-10-2020 and the subsequent revision vide letter dated 15-07-2021 (two letters) are squashed herewith and directed to prepare the revised bill with effect from 01-12-2007 without interest till 10/2020 and the balance with interest (2) The appellant is liable to pay the principal amount since 01-12-2007 as per the revised tariff without interest till 10/2020 and the balance bill amount with interest. (3) The respondent shall grant 08 numbers of equated monthly instalments for making the payment. (4) Respondent is hereby directed to avoid charging interest for the period of petitions before CGRF (South), Hon’ble High Court of Kerala and with this Authority. (5) The order of CGRF, Southern Region in OP No.67/2021 dated 24-02-2021 is modified accordingly.
P-022-2022- Sri. Sasidharan, Kozhikode-Order 21-06-2022

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The appellant was served with an invoice amounting to Rs.10,938/- during 06/2020. The appellant did not make the payment. When the Licensee contacted the appellant to inform about the disconnection, the appellant approached Section Office and claimed that the bill amount was excessive. The attitude and behaviour from the officials of Licensee was not at all acceptable to the appellant. The appellant approached the Consumer Grievance Redressal Forum (CGRF), Northern Region, Kozhikode and registered the petition vide OP No. 2/2021-22. The CGRF ordered vide order dated 25-10-2021 that the consumer is liable to pay the amount and also directed that the Executive Engineer to instruct the Staff to behave with the consumers properly and politely under all circumstances. the decision is taken as follows: (1) The appellant is liable to pay the amount as per the revised bill i.e., Rs.9,583/-. (2) The respondent shall grant 06 numbers of monthly instalments without interest. (3) Concerned senior officers of the Licensee may instruct the staff to behave properly and politely with the consumers. (4) Agree with the order of CGRF, Northern Region in OP No.02/2021-22/161 dated 25-10-2021.
P-021-2022-Smt. Thahira, Kayamkulam-Order 20-06-2022

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On 14-09-2021, the Anti-Power Theft Squad (APTS), Alappuzha team along with Sub Engineer of Licensee inspected the premises in the presence of the representative of the appellant and found that the ‘R’ phase of the meter was recording electricity below 29.7% of the actual consumption. A site mahazar was prepared in presence of the representative of the appellant. The appellant was issued a short assessment bill for Rs.96,147/- for the period from 03-07-2021 to 14-09-2021. The appellant challenged the bill before the CGRF, Central Region, Ernakulam and the Forum ordered to reassess the short assessment by revising the bills of 07/2021 and 08/2021 based on the average consumption computed from the three billing cycles after the replacement of the phase wire i.e., from 10/2021. The appellant filed the appeal petition to this Authority. Following decision is taken: (1) The appellant is liable to pay the bill as per short assessment arrived as per the decision of CGRF (Central Region), Ernakulam vide OP No. 53/2021-22 dated 03-03-2022.
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