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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1265
Orders of Kerala Electricity Ombudsman  in pdf format
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P-035-2022-Sri. Ramnath, TVM-Order 20-07-2022

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The High-Tension facilities in the building including the metering facilities were installed by the appellant as per the approval of Kerala State Electrical Inspectorate. The 11 kV feeder from the 110 kV Substation is connected to a 5 panel (HT panel) board in which one is a spare panel. Two feeders are connected to Transformer 1 & 2, which is general load provided by the Licensee. Two feeders are connected to Transformers 3 & 4. Transformer capacity is 1600 kVA each. The outgoing of these transformers is fed to the load through an LT panel., which is having three incoming breakers and two bus couplers. Two sets of Current Transformers of 100/5 connected to the 11 kV feeders of Transformer 3 & 4. These CTs were connected to a summation CT with ratio (5+5)/5 and the summation CT is connected to the ToD meter for recording the energy consumption. The Multiplication Factor would have been = 100 x (5+5) = 40 5 5 On 30-07-2016, an inspection was carried out by the Licensee based on the input received during the energy audit. It is mentioned in the report that a single ToD meter was connected for recording a consumption through two sets of 100/5 CTs and a supporting CT of (5+5)/5. The electrical charges for the common area utilities like HVAC, Lifts etc. was billed to M/s. Carnival Technopark and for this 2 x 1600 kVA transformers are provided by the appellant. The Multiplication Factor used for billing was 20 prior to conducting energy audit instead of the actual Multiplication Factor of 40. There was an underbilling of Rs.6.80 Crores for a period from October 2009 to June 2016. The Licensee issued the bill to the appellant, aggrieved by this, the appellant approached the Consumer Grievance Redressal Forum (CGRF), Technopark, Thiruvananthapuram of the Licensee and the CGRF ordered vide OP No. 1/2019 dated 18-03-2022 that the appellant is bound to pay the short assessment bill issued by the Licensee. Aggrieved by the decision of the Forum, the appellant filed the appeal petition and the Authority decides as follow: (1) The appellant is liable to pay the short assessment bill amount. (2) The respondent shall grant suitable numbers of monthly instalments without interest to pay the short assessment bill by the appellant to the Licensee. (3) The order of CGRF, Technopark, Thiruvananthapuram in OP No.1/2019 dated 18-03-2022 is modified to this extent. (4) The Licensee has to device a proper and rugged system to ensure that the meters and CTs are connected properly and the correct CT ratio has been considered for billing and also ensure that the periodical inspection and testing of meters as specified in the Kerala Electricity Supply Code 2014 is meticulously followed. (5) The Licensee has to device a system to follow the Regulations of KSERC and Regulations of the Kerala Electricity Supply Code 2014 and all applicable regulations.
P-038-2022-Sri. Sree Rajesh. T.,TVM-Order 18-07-2022

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The Anti-Power Theft Squad conducted an inspection and exorbitant bill amounting to Rs.1,73,893/- was issued on 09-09-2021, stating that the meter was faulty from 11/2020 to 09/2021. Then the appellant filed the petition to the CGRF, Southern Region, and the Forum squashed the bill and ordered vide OP No. 71/2021 dated 21-03-2022 to issue a short assessment bill for a period from 09/2020 to 09/2021 based on the average consumption of the three billing cycles immediately preceding the billing month of 09/2021. Accordingly, a revised bill for Rs.48,956/- has been prepared by the Section Office of the Licensee and issued to the appellant. Then the appellant approached this Authority by filing the appeal petition and the decision is as follow: (6) The Licensee has to prepare and issue a short assessment bill from 09/2020 to 09/2021 based on the average consumption of the three billing cycles immediately after the meter has been replaced i.e., after 09/2021. (7) The Licensee may grant sufficient numbers of monthly instalments to the appellant for payment of bill. (8) The order of CGRF, Southern Region, Kottarakkara in OP No. 71/2021 dated 21-03-2022 is set aside.
P-036-2022-Sri. Aboosalih, TVM-Order 14-07-2022

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The Anti-Power Theft Squad (APTS) unit of KSEBL conducted a surprise inspection and detected an unauthorized additional connected load of 32 kW in the premises. An assessment order was issued to the appellant demanding an amount of Rs.6,99,046/-. Appellant filed an appeal before Kerala State Electricity Appellate Authority, and the Authority ordered to uphold the decision of Licensee to penalize the unauthorized additional load and set aside the assessment on misuse of tariff. Licensee had revised the bill only demanding the penal assessment amount of Rs.3,27,782/-, challenging this order, the Licensee filed a petition before the Hon’ble High Court of Kerala vide WP (c) No.41455/2018. The appellant submitted an application for regularization of additional load of 32 kW. As the transformer capacity was not adequate, the Licensee has not sanctioned the additional load and directed the appellant to pay Rs.3,10,315/- for drawing a new line from anther transformer. The appellant issued a lawyer notice, stating that the additional load (total load of 74 kW) was used by the appellant for more than two years. Licensee issued one notice for regularizing the additional load and another notice for disconnection of the power if the additional load is not removed. The appellant obtained the stay order from the Court. In connection with IPDS Scheme, one new transformer has been installed with 250 kVA capacity and then the additional load regularization has been done without any additional line on 22-05-2020. As the fixed charges for unauthorized additional load used was not remitted during the period from 28-06-2018 to 21-05-2020, a short-assessment of Rs.95,360/- has been demanded from the appellant. This was challenged in the Hon’ble High Court of Kerala and Hon’ble High Court has disposed the case reserving the liberty of the appellant to prefer an appeal to the appropriate authority. The appellant filed the petition to the Consumer Grievance Redressal Forum (CGRF), Southern Region, Kottarakkara and the Forum ordered vide OP No. 77/2022 dated 06-04-2022 that the short assessment bill is liable to be paid by the appellant. Then the appellant filed this appeal petition and this Authority decides as follow: (9) The appellant is liable to pay the short assessment bill amount. (10) The respondent shall grant 12 numbers of monthly instalments to the appellant for payment of bill. (11) The order of CGRF, Southern Region, Kottarakkara in OP No. 77/2022 dated 06-04-2022 is modified to this extent.
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